Jamila Williams
Sanford,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
02.2022 - 08.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
Online Personal Shopper
Walmart
05.2021 - 06.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2021
Skills
- Information Updates
- Customer Discussions
- Insurance Information Collection
- Patient Greeting
- Customer Loyalty
- Document Filing
- Medicare Part B
- Medical Insurance
- HIPAA Compliance
Timeline
Healthcare Customer Service Representative
TTEC
02.2022 - 08.2023
Online Personal Shopper
Walmart
05.2021 - 06.2023
High School Diploma -
Lake Mary High School
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