Summary
Overview
Work History
Education
Skills
Timeline
Intern

Karen Renee Hall

Rohnert Park,CA

Summary

Seeks to maintain full-time position that offers professional challenges & employee growth within. A utilizer of interpersonal skills, and successful problem-solving and conflict resolution. Very detail-oriented, and work well in group settings or independently. Takes great pride in all work and ability to finish task in a timely manor. Strong organizational skills and can handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet company goals. Positive, energetic. Honest and a team player. Knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Expert in luxury housekeeping offering 10+ years experience. Highly qualified in Forbes standards service. Knowledgeable, comfortable and very familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

12
12
years of professional experience

Work History

Room Attendant & Housekeeping Supervisor

Montage Healdsburg
05.2022 - Current
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Housekeeping Room Attendant

Hotel Trio
02.2021 - 12.2021
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Head Housekeeping Supervisor

Sonoma Coast Villa & Spa
05.2020 - 12.2020
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.

Lunch & Dinner Cook

Azure Acres Treatment Center
01.2019 - 06.2020
  • Offered tasty options for people following vegetarian, gluten-free and allergy-sensitive diets.
  • Promoted excellence in food quality and presentation for kitchen staff.
  • Followed and adjusted recipes to create healthy, flavorful meals and maximize customer satisfaction.
  • Collaborated with chef to create menu rotation meeting legal requirements and company policies for nutrition and variety.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Ordered ingredients and cooking supplies needed to prepare food for 40+ clients.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Lead Housekeeper

Sonoma Coast Villa & Spa
10.2017 - 12.2019
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Worked with front desk to respond promptly to all guest requests.

Assistant Manager

Rotten Robbie Gas Stations
06.2016 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Concierge Clerk

Motel 6
10.2014 - 05.2015
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions

Restaurant Cashier, Hostess, Server

Everett & Jones BBQ
03.2012 - 08.2013
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Business Development Representative

CloudFlare
05.2011 - 01.2012
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Improved sales documents with cut and paste feature.
  • Expanded business through effective network development, identifying new, and prospective clients

Education

Associate of Applied Business - International Business

San Francisco State University
San Francisco, CA
05.2015

Associate of Business Administration - Business Communications

Cal Poly Technical University
San Luis Obispo, CA
05.2012

Skills

  • Invoice Processing
  • Department Coordination
  • Proper Equipment Usage
  • Staff Training
  • Guest Relations
  • Interdepartmental Collaboration
  • Microsoft Office
  • Customer Service
  • Report Generation
  • Organize Work Schedules
  • Applicant Screening and Hiring
  • Word Processing

Timeline

Room Attendant & Housekeeping Supervisor

Montage Healdsburg
05.2022 - Current

Housekeeping Room Attendant

Hotel Trio
02.2021 - 12.2021

Head Housekeeping Supervisor

Sonoma Coast Villa & Spa
05.2020 - 12.2020

Lunch & Dinner Cook

Azure Acres Treatment Center
01.2019 - 06.2020

Lead Housekeeper

Sonoma Coast Villa & Spa
10.2017 - 12.2019

Assistant Manager

Rotten Robbie Gas Stations
06.2016 - 10.2017

Concierge Clerk

Motel 6
10.2014 - 05.2015

Restaurant Cashier, Hostess, Server

Everett & Jones BBQ
03.2012 - 08.2013

Business Development Representative

CloudFlare
05.2011 - 01.2012

Associate of Applied Business - International Business

San Francisco State University

Associate of Business Administration - Business Communications

Cal Poly Technical University

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