Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Williams

Fort Worth,TX

Summary

Results-driven Operations Manager with a robust history in operations management and strategic leadership. Expertise in developing and executing operational plans that enhance efficiency and achieve cost reductions, alongside a strong capability in data-driven decision-making and workforce management. Recognized for overseeing multi-location operations, optimizing resources, and collaborating with executive teams to ensure alignment with corporate objectives. Passionate about fostering a culture of continuous improvement to drive organizational success.

Overview

10
10
years of professional experience

Work History

Senior Operations Manager

Veho
Flower Mound, TX
09.2021 - 04.2024
  • Managed the coordination of product/service distribution to customers, ensuring accurate and timely statistical reporting
  • Managed multi-site operations across Texas and Oklahoma, ensuring efficient operations at each location
  • Worked closely with legal counsel and the safety department to ensure all operations adhered to OSHA and other regulatory requirements
  • Successfully launched several new site locations throughout Texas and Oklahoma as part of the company’s southwest regional expansion
  • Forecasted operational requirements, scheduled expenditures, analyzed variances, and initiated corrective actions to maintain budget alignment
  • Effectively communicated operating policies and issues during departmental meetings, ensuring clarity and compliance
  • Developed and implemented operational systems for product handling, storage requirements, and inventory management; designed processes for receiving products, equipment utilization, and shipping
  • Analyzed and optimized organizational processes, including workflow, employee space requirements, and equipment layout, to enhance operational efficiency
  • Managed and approved all personnel decisions for site managers and supervisors, ensuring effective team performance
  • Consistently met or exceeded labor budget expectations, ensuring efficient workforce management while controlling operational costs

Operations Manager

Veho
Chicago, IL
10.2020 - 09.2021
  • Contributed operations insights and recommendations to strategic plans and reviews; prepared and implemented action plans to meet production, productivity, quality, and customer service standards; resolved operational problems, conducted audits, and identified trends across the network
  • Successfully launched new facilities across multiple states within the network, supporting company expansion
  • Maintained a safe and healthy work environment by establishing, following, and enforcing standards and procedures in compliance with legal regulations
  • Contributed to achieving operational and organizational goals by completing necessary results and action items
  • Managed staffing levels, wages, hours, and contract labor, ensuring alignment with revenue goals and operational needs
  • Reviewed and approved all operational invoices, ensuring proper submission for payment and cost management
  • Addressed customer issues and worked with the operations team to resolve complaints and improve the overall customer experience
  • Collaborated closely with the inventory manager to analyze inventory usage, optimize equipment purchasing, maintain accurate inventory data, and reduce sub-rental expenses

Operations Supervisor

Veho
Chicago, IL
06.2019 - 10.2020
  • Oversaw employee performance by conducting regular performance reviews, motivating staff, and recruiting high-quality team members
  • Effectively set and delegated tasks to ensure smooth day-to-day operations and alignment with business goals
  • Developed and implemented operational policies and procedures that align with company standards and objectives, ensuring consistency and compliance
  • Tracked key performance indicators (KPIs) and analyzed performance metrics to identify areas for improvement and drive operational efficiency
  • Worked closely with other departments to enhance overall efficiency and productivity, fostering a collaborative work environment
  • Conducted research to identify methods for improving operations, reducing costs, and increasing efficiency; applied solutions such as data analysis and customer service training programs

Operations Supervisor

USPS
Chicago, IL
10.2014 - 07.2018
  • Monitored shipments, tracked orders, and updated databases; coordinated logistics to ensure timely deliveries and resolved issues related to transportation, warehousing, and inventory
  • Trained new staff on procedures for receiving, storing, and shipping products, and managed team performance through feedback and guidance
  • Supervised receiving, stocking, order fulfillment, and shipping activities, ensuring efficient workflow and coordinating with other departments to optimize the supply chain
  • Analyzed data to make informed decisions, investigated discrepancies from audits, and identified areas for improvement in warehouse operations and staff performance
  • Performed regular equipment inspections and planned work schedules to ensure adequate staffing and smooth operations, adjusting for fluctuating workloads
  • Maintained communication with key stakeholders, resolving issues and improving processes through collaboration with managers and staff

Education

Bachelor of Science - Political Science

Northeastern Illinois University
05.2015

Skills

  • Strategic Planning & Execution
  • Multi-Site Operations Management
  • Process Improvement & Cost Reduction
  • Data-Driven Decision-Making
  • Employee Development & Engagement
  • Cross-Functional Collaboration

Timeline

Senior Operations Manager

Veho
09.2021 - 04.2024

Operations Manager

Veho
10.2020 - 09.2021

Operations Supervisor

Veho
06.2019 - 10.2020

Operations Supervisor

USPS
10.2014 - 07.2018

Bachelor of Science - Political Science

Northeastern Illinois University

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Rhonda Williams