Alondra Villicana
Customer Service Representative
Oceanside,CA
Summary
Dynamic and bilingual professional with a proven track record at The Red Chickz, Legoland CA Resort and Diary Queen enhancing customer experiences through exceptional service and effective communication. Skilled in cash handling and fostering teamwork, I significantly contributed to creating welcoming environments and streamlining operations. Approaching consistently and ensure guest satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Front of House Employee
The Red Chickz
11.2023 - Current
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience.
- Established welcoming atmosphere by greeting each guest warmly.
- Performed opening and closing duties diligently, ensuring restaurant was ready for optimal operations each day.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Maintained clean and welcoming environment for guests, contributing to positive dining experiences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Resort Operator
Legoland California
12.2022 - 12.2023
- Organized special events and promotions to attract new clientele and encourage repeat business from existing guests.
- Performs variety of duties related to sale of
merchandise. Responsible for processing guests'
orders to ensure that all items are prepared properly
and on timely manner - Responsible for promoting and demonstrating LEGO
bricks, culture, and core values through words and
actions - Handled credit card transactions and ensured
thorough understanding of all aspects of system
and associated procedures - Supported Resort Experience Team to deliver
memorable experiences for shows, education
classes, building experiences and costume
character meet and greets - Learn and followed detailed ride operating
procedures listed in Standard Operating Procedures
manuals - Work effectively in busy environments with high noise
levels. Work effectively under pressure in situations
such as ride breakdowns or upset guests. Maintain
high level of focus to ensure safe operation - Comfortable speaking to guests both one-on-one
and in groups using public address system. - Enhanced guest experience by providing exceptional customer service and maintaining positive attitudes.
Cashier/Food Service Worker
Dairy Queen Grill & Chill Restaurant
01.2022 - 10.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Answered questions about store policies and
addressed customer concerns. - Obtained food handlers card to properly prepare
ice creams and other desserts. Managed all order
that came in via online and phone.
Education
High School Diploma -
Oceanside High School
Oceanside, CA 05.2001 -
Skills
Strong Work Ethic
Critical Thinking
Quality Control
Multitasking Abilities
Safety Procedures
Guest Service
Food Safety
Collaboration and Teamwork
Greeting guests
Cash handling proficiency
Bilingual
Strong Work Ethic
Timeline
Front of House Employee
The Red Chickz
11.2023 - Current
Resort Operator
Legoland California
12.2022 - 12.2023
Cashier/Food Service Worker
Dairy Queen Grill & Chill Restaurant
01.2022 - 10.2022
High School Diploma -
Oceanside High School
05.2001 -
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