Paulina Gajski
Crown Point,IN
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
22
22
years of professional experience
Work History
Collections and Client Services
Health PCP
Tinley Park, IL
05.2015 - Current
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Established performance and service goals and held associates accountable for individual performance.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Developed new employees and on-going performance assessment of current employees.
- Scheduled and attended meetings with clients and prospective clients as requested.
Patient Information Coordinator
Advocate Good Samaritan Hospital
Downers Grove, IL
04.2004 - 04.2015
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Charge Nurse
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Unit Managers
- Mentored office employees on proper administrative procedures and how to use programs such as CareConnection, Allegra, TeleTracking , keeping operations consistent and efficient for maximum performance.
- Supervised 8 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Dental Assistant
Marta S. Lemery Dental Office
Chicago, IL
10.1999 - 04.2004
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Education
Certified Manager of Community Associations (CMCA)
Community Association Institute
Falls Church, VA11.2020
Medical Terminalogy
Moraine Valley Community College
Palos Hills, IL06.2007
High School Diploma -
Stanley Staszic Business/ Management High School
Pinczow ,Poland 05.1998
Skills
- Bid Request Management
- Discount Rate Requirements
- Networking Events
- Customer Complaint Resolution
- Sales Quota Management
- Client Interactions
- Profitability Assessments
- Change Request Processing
- Business Services Support
- Customer Trend Analysis
- Interdepartmental Collaboration
- Operational Records Review
Languages
Polish
Native or Bilingual
Timeline
Collections and Client Services
Health PCP
05.2015 - Current
Patient Information Coordinator
Advocate Good Samaritan Hospital
04.2004 - 04.2015
Dental Assistant
Marta S. Lemery Dental Office
10.1999 - 04.2004
Certified Manager of Community Associations (CMCA)
Community Association Institute
Medical Terminalogy
Moraine Valley Community College
High School Diploma -
Stanley Staszic Business/ Management High School
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