Lauren Gaynor
Plano TX. 75075
Overview
11
11
years of professional experience
Work History
Business Development Executive
American Flood Research
08.2024 - Current
- Negotiates client contracts and agreements to drive business transactions
- Identifies new business opportunities through cold calling and networking
- Utilizes CRM systems to organize prospecting pipeline
- Monitors service after sales
- Set and achieve company sales goals
- Holds demos for clients interested in any of our services tailored to their specific needs
- Establishes and maintains effective relationships with clients to drive growth
- Stays current on company offerings and industry trends.
Patient Nurse Manager/Operations Director
IV Elements
03.2023 - 08.2024
- Works directly alongside of CEO/Founder of the company to assist in the growth of the business while holding multiple roles
- Recruits all RN's and administrative roles for the company
- Created an onboarding program for nurses and onboards all nurses for the small business
- Provides support to all staff members and nurses throughout the new hire experience and continues ongoing support throughout employment
- Creates content for all email marketing and utlizes MailChimp, Facebook Ads, Yelp and Google Ads
- Designs content for all social media posts (Insagram, Facebook and TikTok, Canva)
- Derives reports from company databases to populate appropriate audiences for marketing
- Creates monthly promotions based on monthly sales to increase revenue
- Audits nurses charting and SOAP notes weekly to secure proper documentation of each appointment
- Works directly with patients prior to scheduling appointments to ensure accurate treatment is being provided
- Processes payroll for nurses using QuickBooks
- Creates schedules for all nurses and administrative staff in each location in the company
- Resolves and diffuses any patient concerns as they may arise
- Holds weekly meetings with nurses to recieve feedback on any concerns, pain points, or potential hurdles
- Creates company newesletter bi-monthly to keep all three locations in touch and up to speed
- Audits transactions every other day to ensure accurate inventory and proper check-outs
Recruitment and Scheduling Manager
Jersey Shore Post Acute Rehabilitation
06.2023 - 03.2023
- Recruiter for all RN, LPN, and CNAs for the facility
- Creates the schedule each week for the building based on admissions and discharges
- Holds on-call duties for the facility regarding any staffing and scheduling of the buidling
- Monitors all supplement and medical supply inventory for the facility
- Updates supplement and medical supply orders each week for the residents
- Reports building census each week to the state
- Takes care of all billing and invoices for all agency nurses
- Holds monthy meetings with the nurses
- Conducts all interviews for RNs, CNAs, and LPNs
- In charge of filing all hospital discharge paperwork and medical files
Part-Time Marketing Coordinator
Atlantic Surgical Associates
06.2022 - 09.2022
- Created and actively updated the company website
- Filmed videos for Doctor during minor procedures
- Interviews and hires experienced editors to turn the videos into professional films for the internet
- Experienced in Kajabi, ProSites, Fiverr, UpWorks, WordPress, and Google Ads
- Started social media platforms and optimized them to gain internet traffic
- Builds positive rapport with local practices in the area to form potential partnerships
- Creates original content for social media platforms (Facebook, Instagram, TikTok, YouTube)
- Assists doctor in procedure rooms during minor procedures, follow up appointments and pre-op appointments
- Provides empathy and compassion to each patient upon booking their appointments, until their last follow up
- Handles front desk duties including scheduling appointments, calling in prescriptions, and providing customer service
Homecare Community Liaison/HR Manager
Visiting Angels
06.2021 - 08.2022
- Recruits all Certified Home Health Aides for the agency
- Attends weekly community networking events to gain referrals and represent the business
- Organizes and holds marketing events in the local community
- Obtains referrals from rehabilitation centers, assisted living facilities, and doctors offices each week to strengthen community ties and connections
- Orients new hires into the agency, creating a smooth transition for all home health aides
- Created the business website and all social media platforms
- Holds the agencies emergency line after regular hours and is available to assist all clients and caregivers in case of any emergency
- Created the agencies Employee Handbook for all employees to refer to throughout their employment
- Working alongside with the Director of Nursing to create a certification program through the New Jersey Board of Nursing
Director of Operations
Jersey Strong
02.2018 - 02.2021
- Manages three different departments in two facilities (front desk, childcare, and housekeeping)
- Processes paper payroll twice a month for over 25 employees per location (50 in total)
- Conducts staff meetings for all staff members once a month in each location (Robbinsville and Wall)
- Performs continuous excellent customer service to over 6,000 members state-wide
- Works directly with the Reginal Manager to ensure that all customers are receiving proper customer care and exceptional service
- Creates accommodating schedules for facility staff each month
- Orients all staff members on corporate rules and policy through the companies extensive training program
- Attends weekly meetings at corporate headquarters each week to improve on the company structure
Bartender/Server
Killarneys
04.2017 - 03.2019
- Took customers food and drink orders
- Served large parties and corporate meetings
- Worked in a very paced environment
- Performed “shift leader” duties by checking side work and dismissing employees
- Trained all new employees through the “new employee program”
Patient Intake Coordinator (Receptionist)
AfterOurs Urgent Care
12.2013 - 08.2017
- Recorded patient’s medical information and insurance into the computer system and completed paper charting
- Collected and recorded co-payments from patients based on their insurance
- Scheduled appointments for the Doctor's regular patients
- Called in any prescriptions for the Doctor to the patient’s pharmacy of request
- Handled any issues or conflicts between patients and insurance companies
- Held all duties regarding opening of the office and closing at the end of the day
Education
Bachelors Degree - Business Marketing
Indiana University of Pennsylvania
Indiana, PA05-2017
Skills
- Proficient in Mandarin Chinese
- Experienced with working and organizing workshops and events for large groups of people
- Experienced in recruitment for small businesses
- Ability to display a great amount of empathy in any role
- Proficient in Microsoft Word, Microsoft Power Point, Microsoft Excel
- Experienced Training and Onboarding clients as well as employees and other staff members
- Skilled in HubSpot, NutShell, QuickBooks, G-Suite, Google Ads, Yelp, Microsoft, Facebook Ads, Instagram, TikTok, and LinkedIn
- Highly experienced with creating marketing campaigns and email blasts
- Holds exceptionally strong leadership and networking skills
- Works well in fast paced environments
Timeline
Business Development Executive
American Flood Research
08.2024 - Current
Recruitment and Scheduling Manager
Jersey Shore Post Acute Rehabilitation
06.2023 - 03.2023
Patient Nurse Manager/Operations Director
IV Elements
03.2023 - 08.2024
Part-Time Marketing Coordinator
Atlantic Surgical Associates
06.2022 - 09.2022
Homecare Community Liaison/HR Manager
Visiting Angels
06.2021 - 08.2022
Director of Operations
Jersey Strong
02.2018 - 02.2021
Bartender/Server
Killarneys
04.2017 - 03.2019
Patient Intake Coordinator (Receptionist)
AfterOurs Urgent Care
12.2013 - 08.2017
Bachelors Degree - Business Marketing
Indiana University of Pennsylvania
Similar Profiles
Karina Angélica Carambot RosadoKarina Angélica Carambot Rosado
Flood Assistant at Flood Research GroupFlood Assistant at Flood Research Group
Daniela NassarDaniela Nassar
Marketing and Communications Intern at The American Flood CoalitionMarketing and Communications Intern at The American Flood Coalition
Amber WaiteAmber Waite
Manager, Business Analytics at Taurus Flood - National Flood ServicesManager, Business Analytics at Taurus Flood - National Flood Services
Tom McCurdyTom McCurdy
Americas Senior Security Leader at Amazon Web ServicesAmericas Senior Security Leader at Amazon Web Services
TaylorAmir DayTaylorAmir Day
Receptionist/Guest Service Representative at J&P Asset ManagementReceptionist/Guest Service Representative at J&P Asset Management