Lauren Gaynor
Plano TX. 75075
Overview
11
11
years of professional experience
Work History
Business Development Executive
American Flood Research
08.2024 - Current
- Negotiates client contracts and agreements to drive business transactions
- Identifies new business opportunities through cold calling and networking
- Utilizes CRM systems to organize prospecting pipeline
- Monitors service after sales
- Set and achieve company sales goals
- Holds demos for clients interested in any of our services tailored to their specific needs
- Establishes and maintains effective relationships with clients to drive growth
- Stays current on company offerings and industry trends.
Patient Nurse Manager/Operations Director
IV Elements
03.2023 - 08.2024
- Works directly alongside of CEO/Founder of the company to assist in the growth of the business while holding multiple roles
- Recruits all RN's and administrative roles for the company
- Created an onboarding program for nurses and onboards all nurses for the small business
- Provides support to all staff members and nurses throughout the new hire experience and continues ongoing support throughout employment
- Creates content for all email marketing and utlizes MailChimp, Facebook Ads, Yelp and Google Ads
- Designs content for all social media posts (Insagram, Facebook and TikTok, Canva)
- Derives reports from company databases to populate appropriate audiences for marketing
- Creates monthly promotions based on monthly sales to increase revenue
- Audits nurses charting and SOAP notes weekly to secure proper documentation of each appointment
- Works directly with patients prior to scheduling appointments to ensure accurate treatment is being provided
- Processes payroll for nurses using QuickBooks
- Creates schedules for all nurses and administrative staff in each location in the company
- Resolves and diffuses any patient concerns as they may arise
- Holds weekly meetings with nurses to recieve feedback on any concerns, pain points, or potential hurdles
- Creates company newesletter bi-monthly to keep all three locations in touch and up to speed
- Audits transactions every other day to ensure accurate inventory and proper check-outs
Recruitment and Scheduling Manager
Jersey Shore Post Acute Rehabilitation
06.2023 - 03.2023
- Recruiter for all RN, LPN, and CNAs for the facility
- Creates the schedule each week for the building based on admissions and discharges
- Holds on-call duties for the facility regarding any staffing and scheduling of the buidling
- Monitors all supplement and medical supply inventory for the facility
- Updates supplement and medical supply orders each week for the residents
- Reports building census each week to the state
- Takes care of all billing and invoices for all agency nurses
- Holds monthy meetings with the nurses
- Conducts all interviews for RNs, CNAs, and LPNs
- In charge of filing all hospital discharge paperwork and medical files
Part-Time Marketing Coordinator
Atlantic Surgical Associates
06.2022 - 09.2022
- Created and actively updated the company website
- Filmed videos for Doctor during minor procedures
- Interviews and hires experienced editors to turn the videos into professional films for the internet
- Experienced in Kajabi, ProSites, Fiverr, UpWorks, WordPress, and Google Ads
- Started social media platforms and optimized them to gain internet traffic
- Builds positive rapport with local practices in the area to form potential partnerships
- Creates original content for social media platforms (Facebook, Instagram, TikTok, YouTube)
- Assists doctor in procedure rooms during minor procedures, follow up appointments and pre-op appointments
- Provides empathy and compassion to each patient upon booking their appointments, until their last follow up
- Handles front desk duties including scheduling appointments, calling in prescriptions, and providing customer service
Homecare Community Liaison/HR Manager
Visiting Angels
06.2021 - 08.2022
- Recruits all Certified Home Health Aides for the agency
- Attends weekly community networking events to gain referrals and represent the business
- Organizes and holds marketing events in the local community
- Obtains referrals from rehabilitation centers, assisted living facilities, and doctors offices each week to strengthen community ties and connections
- Orients new hires into the agency, creating a smooth transition for all home health aides
- Created the business website and all social media platforms
- Holds the agencies emergency line after regular hours and is available to assist all clients and caregivers in case of any emergency
- Created the agencies Employee Handbook for all employees to refer to throughout their employment
- Working alongside with the Director of Nursing to create a certification program through the New Jersey Board of Nursing
Director of Operations
Jersey Strong
02.2018 - 02.2021
- Manages three different departments in two facilities (front desk, childcare, and housekeeping)
- Processes paper payroll twice a month for over 25 employees per location (50 in total)
- Conducts staff meetings for all staff members once a month in each location (Robbinsville and Wall)
- Performs continuous excellent customer service to over 6,000 members state-wide
- Works directly with the Reginal Manager to ensure that all customers are receiving proper customer care and exceptional service
- Creates accommodating schedules for facility staff each month
- Orients all staff members on corporate rules and policy through the companies extensive training program
- Attends weekly meetings at corporate headquarters each week to improve on the company structure
Bartender/Server
Killarneys
04.2017 - 03.2019
- Took customers food and drink orders
- Served large parties and corporate meetings
- Worked in a very paced environment
- Performed “shift leader” duties by checking side work and dismissing employees
- Trained all new employees through the “new employee program”
Patient Intake Coordinator (Receptionist)
AfterOurs Urgent Care
12.2013 - 08.2017
- Recorded patient’s medical information and insurance into the computer system and completed paper charting
- Collected and recorded co-payments from patients based on their insurance
- Scheduled appointments for the Doctor's regular patients
- Called in any prescriptions for the Doctor to the patient’s pharmacy of request
- Handled any issues or conflicts between patients and insurance companies
- Held all duties regarding opening of the office and closing at the end of the day
Education
Bachelors Degree - Business Marketing
Indiana University of Pennsylvania
Indiana, PA05-2017
Skills
- Proficient in Mandarin Chinese
- Experienced with working and organizing workshops and events for large groups of people
- Experienced in recruitment for small businesses
- Ability to display a great amount of empathy in any role
- Proficient in Microsoft Word, Microsoft Power Point, Microsoft Excel
- Experienced Training and Onboarding clients as well as employees and other staff members
- Skilled in HubSpot, NutShell, QuickBooks, G-Suite, Google Ads, Yelp, Microsoft, Facebook Ads, Instagram, TikTok, and LinkedIn
- Highly experienced with creating marketing campaigns and email blasts
- Holds exceptionally strong leadership and networking skills
- Works well in fast paced environments
Timeline
Business Development Executive
American Flood Research
08.2024 - Current
Recruitment and Scheduling Manager
Jersey Shore Post Acute Rehabilitation
06.2023 - 03.2023
Patient Nurse Manager/Operations Director
IV Elements
03.2023 - 08.2024
Part-Time Marketing Coordinator
Atlantic Surgical Associates
06.2022 - 09.2022
Homecare Community Liaison/HR Manager
Visiting Angels
06.2021 - 08.2022
Director of Operations
Jersey Strong
02.2018 - 02.2021
Bartender/Server
Killarneys
04.2017 - 03.2019
Patient Intake Coordinator (Receptionist)
AfterOurs Urgent Care
12.2013 - 08.2017
Bachelors Degree - Business Marketing
Indiana University of Pennsylvania