Jose Lopez
Miami,FL
Summary
Dedicated, proactive, motivated college student with a passionate work ethic. Excellent communicator, innovator, and curious . Experienced in Point-of-sale systems (POS), office software, sales, and restaurant management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Burger King
Miami, Florida
12.2023 - Current
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Created and managed employee weekly schedule
- Trained other cooks in food safety, sanitation, and proper food handling techniques.
- Facilitated hiring process by interviewing candidates and system processing
- Efficiently managed inventory deliveries orders
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Ensured smooth equipment operation
Shift Leader
Burger King
Miami, FL
04.2022 - 12.2023
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations
- Trained team members on cash register operation and cash handling
- Maintained stock to meet expected customer demand
- Performed store closing, and shift-change actions
- Communicated with customers and team members to solve problems
- Worked extra shifts when other managers called out.
Cashier Team Member
Burger King
Miami, FL
07.2021 - 04.2022
- Increased customer loyalty and retention
- Mentored new team members on sales software system operation
- Processed both cash and card purchase and returns
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Clerk
BFR Best Service Corp
Miami, FL
01.2021 - 03.2022
- Processed documents and materials to disseminate information to appropriate parties
- Interacted with customers by phone, email, or in-person to provide information
- Input data into spreadsheets and databases.
Education
Associate in Arts Biomedical Engineering -
Miami Dade College
04.2025
High School Diploma -
Miami Senior High School
06-2023
Skills
- Advising and Coaching
- Manager Support
- Microsoft Office Certified
- POS Transactions
- Money Handling
- Inventory Records
- Product Restocking
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Utilized office management software to record and track customer information
- Proficient in Technology
- Troubleshooter
- Leadership
- Active listener
- Problem-Solver
- Scheduling Coordination
- Cost analysis and savings
- Training and mentoring
Custom
True, True, True, True, True
Custom
- Spanish, Native or Bilingual
- English, Full Professional
Certification
- Microsoft Office Certified
- ServSafe Food Handler Certification
Languages
English
Professional
Spanish
Full Professional
Timeline
Assistant Manager of Operations
Burger King
12.2023 - Current
Shift Leader
Burger King
04.2022 - 12.2023
Cashier Team Member
Burger King
07.2021 - 04.2022
Clerk
BFR Best Service Corp
01.2021 - 03.2022
Associate in Arts Biomedical Engineering -
Miami Dade College
High School Diploma -
Miami Senior High School