LINNIE L. FOX
Chicago,IL
Summary
Experienced and attentive Dispatcher/Shift Supervisor with the ability to prioritize emergency calls, managing multiple tasks simultaneously and remaining calm under stressful situations. Trained First Aid and Emergency responses with success in keeping callers calm to gather required information to covey accurately and efficiently to support responding personnel. Highly organized with strong attention to detail monitoring CCTV cameras, logging.
Overview
22
22
years of professional experience
Work History
Dispatcher/ Shift Supervisor
Titan Security
Chicago, IL
04.2023 - Current
- Museum of Science and Industry
- Answer phones, respond professionally to radio transmissions, dispatch officers as needed to specific locations
- Send and respond to e-mails concerning incidents, first aid, call ins
- Monitor CCTV cameras, Andover and Simplex System alerting responding officers when alarm is active and Dispatching them to appropriate locations
- Supervise Shift (part time) ensuring all daily tasks are conducted, respond to active alarms, report unusual incidents to chain of command
- Check on staff overall welfare
- Supervise and train newly hired staff on Museums Policies and Procedures
- Play back cameras as well as radio traffic to investigate incidents that may occur for a more accurate report
- Preserve footage of incidents that could be used as evidence
- Call officers to cover shifts if we are short of staff
- Respond to First Aids and make out incident reports if necessary.
Correctional Officer
Stateville C.C
Crest Hill, IL
05.2017 - 01.2023
- Conducted thorough searches of living quarters and communal areas removing all contraband
- Monitored CCTV feeds of daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
- Employed de-escalation techniques, verbal commands and applied mechanical restraints to regain compliance for unruly Individuals in custody
- Escorted and supervised Individuals in Custody during Mass Movement ensuring safety of staff, guest, and other Individuals in Custody
- Enforced institutional policies, rules, procedures, regulations, and to maintain compliance
- Responded positively to requests and problems of Individuals in Custody, referring them to appropriate services such as medical and mental health
- Quickly responded to emergencies involving Individuals in Custody or staff, including escapes, fights, and medical issues
- Maintained the security of a Maximum Male facility with over 160 individuals in custody on average (NRC) Northern Reception Center
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs
- Reported results of investigations with written observations and photographs and produced final reports
- Maintained detailed case log of all cases assigned to monitor progress and completion
- Completed comprehensive face-to-face interviews with subjects, neighbors, and employers to generate reports to document investigative findings.
Headquarters Platoon Sergeant
ARMY RESERVIST, US Army Reserve
Sheridan, IL
07.2007 - 07.2021
- Aided newly assigned Soldiers with-in processing and assisted with integrating them into the Unit
- Developed and communicated standard operating procedures to a team of nineteen
- Kept inventory levels optimized and supplies organized for forecasted demands
- Monitored equipment during testing, simulations, and live-fire exercises to detect operator errors or system malfunctions
- Managed administrative needs of group, including recordkeeping and report writing, with a team of nineteen team members
- Determined team targets and implemented plans to achieve goals at individual and group level
- Evaluated personnel periodically on job performance and occupational related strengths and weaknesses
- Conducted quality control inspections of subordinate organizations to detect and correct deficiencies
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties
- Managed receipt, storage, and issue of ammunition processes
- Oversaw gathering of intelligence and combat information to support troops on ground.
Security Shift Supervisor/ Dispatcher
Allied Universal
Chicago, IL
11.2010 - 04.2017
- Supervised and trained staff according to the Museum Policies and Procedures
- Patrolled Museum checking all exhibits, artifacts and interior/exterior doors ensuring alarms are working properly
- Monitor inside/outside parameters of facility using CCTV, Andover System and Simplex Fire Alarm Panel, reporting all suspicious activities to Operations Managers while instructing staff to notified CPD if necessary
- Answered phones, responded to radio transmissions, and dispatched officers as needed to specific locations
- Sent and responded to e-mails concerning incidents, first aid, and work orders
- Logged ingress and egress of employees, contractors, and guest after hours
- Assisted with the Evacuation Process of the museum in case of an emergency
- Logged activities on a Daily Activity Log
- Ensured that staff were properly relieved during scheduled shift
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and security knowledge.
Education
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Malcolm X Community College
08.2022
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09.2021
Medical AssistingInternal Affairs Investigations Training - undefined
Lincoln Technical Institute
09.2005
Skills
- Excellent listening, verbal, and people skills Initiative-taking leader with high integrity and Monitor ingress and egress of traffic at gates and entry points of the facility Able to manage work independently and solve routine problems without oversight Microsoft Office proficient typing between 35-45 words per minute
- Skills
- Multitasking
- Professional Phone etiquette
- Dispatch
- Excellent Communication Skills
- Critical Thinking
- Prioritize urgent calls
- (oral, written)
- Maintaining Calm demeanor
- Data Entry
- Emergency Response
- Documenting information
- Evidence Preservation
- Problem Solving
- File and Record Maintenance
- CCTV Monitoring
Timeline
Dispatcher/ Shift Supervisor
Titan Security
04.2023 - Current
Correctional Officer
Stateville C.C
05.2017 - 01.2023
Security Shift Supervisor/ Dispatcher
Allied Universal
11.2010 - 04.2017
Headquarters Platoon Sergeant
ARMY RESERVIST, US Army Reserve
07.2007 - 07.2021
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Malcolm X Community College
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Medical AssistingInternal Affairs Investigations Training - undefined
Lincoln Technical Institute