Mackenzie Barbour
ERIE,CO
Summary
Customer-savvy Customer service accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer service and training. Motivated to learn, grow and excel in Customer service
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Blackjack Pizza
Erie, CO
07.2015 - 05.2017
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Kept hostess station neat and clean with well-stocked supplies.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Observed diners to respond to additional requests and determine when meal completed.
Carhop
Sonics Drive In
Superior, CO, CO
06.2013 - 07.2015
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Balanced orders on trays weighing over 15 lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Maintained customer service standards with over 100 customers daily.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Completed company training program in record time.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Observed customer purchases in line and differentiated between standard portions.
Education
GED -
Erie High School
Erie, CO05.2017
Skills
- Requirements Definition
- Brand Loyalty
- Constructive Feedback
- Training Junior Team Members
- Maintaining Clean Work Areas
- Billing and Payment Processing
- Patron Service
- Customer Engagement
- Special Requests
- Delivering Orders to Guests
- Sanitation Guidelines
- Hospitality Management
- Team Goals
- Guest Relations
- Tracking Systems
- Equipment Sanitation
- Waiting Tables
- POS Transactions
- Guest Interaction
- Cash Control
- Serving Drinks
- Accurate Cash Handling
- Order Selection and Preparation
- Storage Organization
- Window Cleaning
Timeline
Front of House Staff Member
Blackjack Pizza
07.2015 - 05.2017
Carhop
Sonics Drive In
06.2013 - 07.2015
GED -
Erie High School
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