LaToyah McWhorter
Summary
Skilled and versatile professional with over 5 years of experience in customer support, operations management, and talent acquisition. Proficient in recruitment, team management, workflow automation, and financial services. Strong communication, problem-solving, and organizational skills. Adept at de-escalating conflicts and enhancing customer satisfaction. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Staffing Manager/Recruitment Specialist
DG Solutions Staffing
11.2023 - Current
- Managed recruitment for a virtual call center
- Developed and implemented recruitment strategies
- Coordinated training and development programs
- Managed onboarding and workflow automations
- Ensured compliance with employment laws and company policies
Client Support Specialist CSR
Fort Sill National Bank
09.2022 - 10.2023
- Handled client accounts and inquiries
- Provided timely and accurate responses
- Assisted clients with online banking and mobile app navigation
- Processed transactions and identified potential fraud
Operations Manager
Spring Market
04.2022 - 09.2022
- Managed team recruitment and onboarding
- Monitored and appraised staff performance
- Planned and executed store sales and promotions
- Ensured compliance with company policies and standards
Provider Support Specialist
Randstad USA
01.2021 - 04.2022
- Responded to patient inquiries based on CDC guidelines
- Handled scheduling and patient transportation
- Built relationships with patients, doctors, and hospitals
Talent Acquisition/Recruitment Specialist
Truckbook, Inc
02.2020 - 01.2021
- Screened and selected new hire candidates
- Conducted high-volume interviews
- Posted recruitment ads and acted as driver liaison
Aerospace Control and Warning Systems Specialist (1C531)
United States Air Force
01.2004 - 01.2008
- Company Overview: Eglin AFB
- Managed air traffic control and warning systems
- Coordinated with pilots and ground personnel to ensure safe and efficient operations
- Conducted system diagnostics and maintenance
- Provided technical support and training to team members
- Eglin AFB
- Earned 40 credit hours towards Human Resource Management through the Community College of the Air Force (CCAF)
Education
Diploma -
McClellan High School
01.2004
40 credit hours - Human Resource Management
Community College of the Air Force
BS - Human Resource Management
Southern New Hampshire University
01.2028
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution
- Communication Skills
- Problem-Solving
- Team Collaboration
- High Volume Recruiting
- Data Analysis
- Financial Services Knowledge
- Regulatory Compliance
- Account Management
- Workflow Automation
- Onboarding Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Automations Architect
Workflow Analytics
Timeline
Staffing Manager/Recruitment Specialist
DG Solutions Staffing
11.2023 - Current
Client Support Specialist CSR
Fort Sill National Bank
09.2022 - 10.2023
Operations Manager
Spring Market
04.2022 - 09.2022
Provider Support Specialist
Randstad USA
01.2021 - 04.2022
Talent Acquisition/Recruitment Specialist
Truckbook, Inc
02.2020 - 01.2021
Aerospace Control and Warning Systems Specialist (1C531)
United States Air Force
01.2004 - 01.2008
Diploma -
McClellan High School
40 credit hours - Human Resource Management
Community College of the Air Force
BS - Human Resource Management
Southern New Hampshire University
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