Charles Hayes
Creedmoor,NC
Summary
Dedicated customer service manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Office Assistant
Food Lion
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Server
Longhorn Steakhouse
03.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hospitality Manager
Uncle Julio's
11.2022 - 09.2023
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Office Manager/FOH Trainer
Uncle Julio's
06.2019 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Setup FOH/BOH interviews.
- Streamlined onboarding processes for new hires, resulting in a more efficient and effective training experience.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
- Fostered strong relationships between management and staff members through regular check-ins and open lines of communication.
Education
No Degree - Retail Management
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Office Administration
- File Maintenance
- Customer Service
- Scheduling
- Positive Attitude
- Documentation and Reporting
- Office Supplies Management
- Dedicated Team Player
Timeline
Office Assistant
Food Lion
10.2023 - Current
Server
Longhorn Steakhouse
03.2023 - Current
Hospitality Manager
Uncle Julio's
11.2022 - 09.2023
Office Manager/FOH Trainer
Uncle Julio's
06.2019 - 11.2022
No Degree - Retail Management
The Art Institute of Pittsburgh
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