Mercie Brower
Daphne,Alabama
Summary
Knowledgeable and dedicated customer service member with experience in different types of industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Cart Staff
Chesapeake Golf Club
Chesapeake, United States
08.2021 - 02.2022
- Assisted golf club members by setting stations with required balls during tournaments, continuously making sure range was clean and helping with any issues involving range ball machine.
- Prepared up to 50 golf carts per hour by stocking pencils, score cards and thoroughly cleaning carts.
- Managed over 100 customers daily.
- Monitored pace of play and dealt with any conflicts.
- Used multiple tools to recover range balls.
- Worked at pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
- Shut down facility by turning off lights, storing equipment, and locking doors.
- Organized store merchandise racks by color, size and style to promote visually appealing environment.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, and enforced rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
- Delivered information and details of interest about facility to visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with players, and updated player records.
- Answered phone promptly and directed incoming calls to manager when needed.
- Answered a large volume of incoming calls daily to schedule player tee times.
- Removed broken and unserviceable carts from inventory for repair
Special Needs Child Caregiver
Crystal Fugate
FREDERICKSBURG, Virginia
04.2021 - 02.2022
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Communicated well both verbally and in writing with child's guardians.
- Prepared meals and snacks and fed child.
- Kept child engaged in social networks and communities for personal health and growth.
- Facilitated interactions with child through communication aids.
- Analyzed overall performance and recommended adjustments to care plan goals, supporting individual progression.
- Cared for child aged 12 in nurturing and age-appropriate way.
- Set and enforced rules to maintain child's safety and created welcoming, caring environments for them.
- Used positive reinforcement techniques to promote patience and other good behaviors in child.
- Consulted with family to discuss activities and behaviors of child.
- Worked with child individually and in groups to teach social, communicative, and problem-solving skills.
- Observed child to proactively identify issues with emotional or physical development and worked with parents to address concerns.
- Maintained discipline through positive reinforcement, behavior modeling and collaboration with parents.
Education
Some College (No Degree) - Pyschology
University of Mary Washington
Fredericksburg, VASkills
- Standards Compliance
- Effective Multitasking
- Punctual and Dependable
- Member Assistance
- Customer Service
- Teamwork and Collaboration
- Active Listening
- Time Management
- Customer Satisfaction
- Self-Directed and Motivated
- Communication and Cooperation
- Calendaring and Scheduling
Timeline
Cart Staff
Chesapeake Golf Club
08.2021 - 02.2022
Special Needs Child Caregiver
Crystal Fugate
04.2021 - 02.2022
Some College (No Degree) - Pyschology
University of Mary Washington
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