Dawet Weldeabzghi
Summary
Dynamic professional with a proven track record at Delta Airlines, adept in technical troubleshooting and fostering customer satisfaction through active listening. Excelled in roles requiring the application of project management and administrative skills to achieve significant improvements in efficiency and problem resolution. Demonstrates a strong ability to lead teams and manage operations, ensuring prominent results.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Delta Airlines
Denver, CO
09.2019 - Current
- Selling, reissuing, and problem solving passenger tickets, issues and reservations
- Assisting up to 1,000 passengers a day
- Managing flights and boarding aircrafts with up to 200 plus passengers in a timely manner while simultaneously resolving ticket issues and accommodating passenger requests
- Resolving basic level IT issues, printing functions, and back end problem solving
- Working on up to 100 plus reservations a day
Assistant Manager
AT&T
Saint Louis Park, MN
10.2017 - 10.2019
- Scale, maintain store numbers, oversee all store functions, while implementing new weekly and monthly programs and initiatives to create results
- Training, leading, and coaching employees to create number driven goals and problem solve
- Maintaining store inventory, running day to day operations
- Tracking individual/store sales, commission metrics, and goals
Manager
TechBank
Minneapolis, MN
09.2014 - 10.2017
- Managing store inventory and tracking employee performance, work schedules, and operations
- Advising, coaching, and mentoring employees to create results and problem solve in an efficient and healthy work environment
- Implementing new programs and initiatives to produce driven results in a healthy work environment
Education
High School Diploma -
Maple Grove Senior High
Maple Grove, MNSkills
- Data research
- Project Management
- Administrative skills
- Product Knowledge
- Digital marketing
- Microsoft Proficient
- File management
- Customer complaint resolution
- Active listening
- Technical troubleshooting
- Documentation and reporting
Custom
- English
- Tigrinya
Timeline
Customer Service Agent
Delta Airlines
09.2019 - Current
Assistant Manager
AT&T
10.2017 - 10.2019
Manager
TechBank
09.2014 - 10.2017
High School Diploma -
Maple Grove Senior High
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Shaquille BrooksShaquille Brooks
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
ANNA CRAIGANNA CRAIG
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines