Tawny McAleese

• Assisted employees with making copies, sending faxes and filing paperwork.
• Answered telephone and assisted callers by providing information or directing to appropriate employee.
• Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
• Attended training sessions to stay updated on procedures and services.
• Completed simple maintenance tasks for facility upkeep.
• Opened office by unlocking doors, turning on lights and setting up facility for business.
• Aided customers completing paperwork by explaining instructions and requirements.
• Communicated with clients on behalf of staff to relay messages and information.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Interacted with vendors to purchase and set up equipment and services.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Performed research to collect and record industry data.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and implemented standard operating procedures for records handling.
• Established administrative work procedures to track staff's daily tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Senior Maintenance Operations Controller focused on maintaining and updating programs.

Managed flying schedule;. Parking and maintenance on all base aircraft.

Coordinated with multiple organizations for parts ordering, aircraft services, passangers, and status updates.

Provided constant phone support for entire squadron while in a one man position.

Trained in Excel, Word, Publisher, Power Point and offering top-notch time and program management abilities.

Maintained Squadron monthly rosters, qualifications, Records Management program, and phone support.

Ran quick response reports of incidents on flightline, coordinated with police and fire department.

• Lubricated shafts, bearings and gears to maintain optimal performance.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Performed cost analysis for shop components and labor hours.
• Used leveling compounds and scotch casts to seal parts, assemblies and sub-assemblies.
• Serviced electrical, pumps and air handling systems.
• Removed components such as landing gear, engines and flight control.
• Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
• Performed flight line AFE preflight and postflight requirements.
• Inspected airframes to detect wear and other defects.
• Diagnosed faults and developed resolution plans.
• Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
• Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
• Maintained repair logs to document all corrective and preventive aircraft maintenance.
• Recorded maintenance actions in aircraft logbooks.
• Provided for servicing, maintenance and protection of aircraft while away from home station.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.

• Inspected equipment, systems and components for operational readiness and compliance with standards.
• Maintained up-to-date and accurate logs and permanent records.
• Disassembled, repaired and reassembled engines.
• Scheduled and completed maintenance according to or ahead of schedule.
• Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
• Maintained, inspected, adjusted and packed aircrew flight equipment.
• Recorded maintenance actions in aircraft logbooks.
• Assisted with aircraft and equipment transport and movement.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Reviewed production activities and documentation to check conformance to optimal procedures.
• Inspected various units using instruments and proper techniques for reliable results.
• Kept testing instruments and apparatus in good working conditions.
• Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
• Followed quality assurance policies and procedures to verify work of production team.
• Completed receiving, in-process and final inspections on different manufactured components.
• Checked units for foreign objects, rattles and loose internal hardware with shakedown techniques.
• Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
• Located and investigated production concerns and helped management implement corrective actions.
• Repaired faults, reassembled products and completed additional tests.
• Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
• Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
• Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
• Responded to all in flight emergency's.
• Maintained 24hr operations for aircraft crash recovery.
• Ran inspections, tests on all crash recovery equipment.
• Trained all new employees on operation and maintenance of equipment.

• Instructed students on vocal performance, harmonizing, performing scales and proper posturing.
• Taught students to identify different instruments from instrument's sound and shape.
• Developed daily lesson plans to generate interest in vocals, movements and use of classroom instruments.
• Led instrumental students in playing simple ensemble songs.
• Administered quizzes and exams to assess student competency levels and develop individual learning plans.
• Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
• Built and acquired all material and lesson plans for music program.
• Managed all funds, after school actives.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Executes excellent sales floor merchandising and selling.
• Responded to customer calls and emails to answer questions about products and services.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Filled out inventory and production sheets and informed head baker of stock levels.
• Set heat and humidity temperatures for proof box.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
• Conducted employee evaluations, assessing strengths and reassigning accordingly.
• Complied with health and safety codes to protect staff and customers.
• Cut, peeled and prepped seasonal fruit for pie fillings.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
• Managed inventory, labor, expenses and other operational processes.
• Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
• Established and maintained positive vendor relationships.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Cleaned and maintained kitchen equipment and oven.

• Helped store management meet standards of service and quality in daily operations.
• Completed store opening and closing procedures and balanced tills.
• Applied security, safety and loss prevention strategies during shifts.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Trained new employees and delegated daily tasks and responsibilities.
• Regulated pricing, inventory count and supply during shift hours.
• Enforced company policies and regulations with employees.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Executes excellent sales floor merchandising and selling.
• Responded to customer calls and emails to answer questions about products and services.
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.