Mary MacGregor
Retail Sales Manager
Forked River,New Jersey
Summary
- Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
- Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
1
1
year of post-secondary education
34
34
years of professional experience
Work History
Store Manager
Pier 1 Imports
Freehold, N.J.
07.2017 - 09.2020
- Furniture and accents store.
- Leverage company maps to plan floor to increase business in the Freehold location.
- Efficiencies include 24 -hour turn-around time to process all merchandise from truck to floor.
- Maintain stock room for quick easy delivery of merchandise to customers and to salesfloor.
- Exceed company KPI’s of Average ticket, Units per transaction, conversion.
- Hiring, scheduling and training of all Sales Leaders and associates.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Store Manager
Lane Bryant
09.2015 - 07.2017
- A women’s clothing store chain with fashionable plus-size clothing, lingerie shoes and accessories.
- Responsible for planning store’s marketing campaigns, scheduling employees using workforce management skill, recruitment and training of employees, monitoring of store revenue and expenses and proactive in loss prevention.
- Exceeded store revenue targets.
- Exceeded average dollar sales, units per transaction, conversion rate.
- Maintained payroll and expenses.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Customer Service Representative
Safelite
Chandler, AZ
04.2015 - 09.2015
- A leading national automotive glass and claims management company based in Columbus Ohio.
- Representative in a call center environment.
- Processed insurance claims for clients.
- Booked appointments for clients.
- Coordinated with insurance companies to verify coverage in order to ensure cost recovery.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Sales Manager
Macy’s Department Store
Toms River NJ, And Gilbert AZ, NJ
05.2000 - 02.2015
- Leading national retail department store.
- Leader in store to achieve over 100% in store initiatives such and credit, Thanks for sharing program, charity events like shop for a cause and collecting food and monetary for local food banks.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Supervised sales team of 120 people, stepping in to support employees and deliver smooth sales processes for clients.
Sales Manager
09.2006 - 02.2014
- Provided store evaluations, design strategic plans to engage personnel, drive revenue growth and improve processes through planning, communication and technological advances.
- Managed and facilitated new hire orientation groups for staff members.
- Created 100% increased sales for 8 years.
- Developed staff rotation program which improved customer relations.
Merchandise Team Manager
09.2003 - 09.2006
- Weekly planning meetings with visual, operations, receiving and store manager to successfully execute receipts and store set up and flow.
- Process receipts and set according to plan-o-grams, responsible for all POS set up and take down, price changes and markdowns, set up of all seasonal display.
- Inventory management, drawing up maps of all areas scheduled for scanning, transfers, MOS and debits.
- Backroom organization, maintenance and floor replenishment.
Merchandise Coordinator
Aigner
New York, NY
05.2000 - 09.2003
- Evaluate Business weekely and report finding with the Buyer and Sales representative.
- Supervise and coordinate, conduct special events, identify trends, monitor basic replenishment.
- Evaluate volume trends with the department managers and analyze progress of on-site visit.
- Successfully increased sales which lead to increasing twenty more soft shops to my territory.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Educated employees on new merchandise during seasonal workshops.
- Conferred with store managers to obtain information about customer needs and preferences.
Education
No Degree - Business
Middlesex County College
Edison, NJ 09.1985 - 05.1986
Skills
Team leadership and coaching
undefinedTimeline
Store Manager
Pier 1 Imports
07.2017 - 09.2020
Store Manager
Lane Bryant
09.2015 - 07.2017
Customer Service Representative
Safelite
04.2015 - 09.2015
Sales Manager
09.2006 - 02.2014
Merchandise Team Manager
09.2003 - 09.2006
Sales Manager
Macy’s Department Store
05.2000 - 02.2015
Merchandise Coordinator
Aigner
05.2000 - 09.2003
No Degree - Business
Middlesex County College
09.1985 - 05.1986
Similar Profiles
Brandon GonzalezBrandon Gonzalez
NA at PIER 1 IMPORTS DISTRIBUTION CENTERNA at PIER 1 IMPORTS DISTRIBUTION CENTER
Kimberly GomezKimberly Gomez
Order Picker at Pier 1 Imports Distribution CenterOrder Picker at Pier 1 Imports Distribution Center
Grace PisanoGrace Pisano
SALES ASSOCIATE at Pier 1 ImportsSALES ASSOCIATE at Pier 1 Imports
Jasmin OwensJasmin Owens
Full Time Sales Associate at Pier 1 ImportsFull Time Sales Associate at Pier 1 Imports
Marissa BerkowitzMarissa Berkowitz
Student Clinician at Powerback RehabilitationStudent Clinician at Powerback Rehabilitation