Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Julie Smith

Washington Twp,MI

Summary

Hardworking and driven to work quickly and effectively on projects in all types of environments.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Dispatcher Coordinator

Conventional Carpet Inc
Sterling Heights, MI
08.2021 - 12.2021
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Worked closely with personnel, customers and contractors to resolve problems
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives

Scheduling Supervisor

Superb Floor Covering
Troy, MI
03.2020 - 07.2021
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Processed and approved all scheduling changes to executive calendars by using Google calendar.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed and implemented scheduling policies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Developed and implemented scheduling policies
  • Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines
  • Prearranged equipment for production to keep tasks and workers on schedule
  • Managed over 50 calls per day

Customer Service Representative

AIS Installations
Sterling Heights, MI
03.2018 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained and provided back up for customer service managers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Installation Manager

Art Van Flooring
Madison Heights, MI
11.2015 - 03.2018
  • Collaborated with construction administration consultants to schedule field observations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Maintained payroll information by calculating, collecting and entering data.
  • Developed weekly production status reports for supervisor and manager.
  • Reviewed production specifications.
  • Led monthly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Education

High School Diploma -

Roseville High School
Roseville, MI
06.1997

Skills

  • Routing orders
  • Delivery policies
  • Service coordination
  • Dispatching field personnel
  • Prioritizing calls
  • Customer Relations
  • Dispatching procedures
  • Schedule Management
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Creative Problem Solving
  • Administrative and Office Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatcher Coordinator

Conventional Carpet Inc
08.2021 - 12.2021

Scheduling Supervisor

Superb Floor Covering
03.2020 - 07.2021

Customer Service Representative

AIS Installations
03.2018 - 03.2020

Installation Manager

Art Van Flooring
11.2015 - 03.2018

High School Diploma -

Roseville High School

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Julie Smith