Cassidy Baumann
Statesboro,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Smallcakes Cupcakery & Creamery
Statesboro, United States
07.2021 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Server
Chilis's Bar And Grill
Statesboro, GA
01.2021 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Certified Crew Trainer
Zaxbys
Statesboro, United States
03.2019 - 01.2021
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
High School Diploma -
Southeast Bulloch High School
Brooklet, GA05.2021
Skills
- Directing Team Members
- Employee Coaching and Motivation
- Sales Monitoring
- Managing Multiple Priorities
- Customer Service
- Team Leadership
- Restaurant Operation
- High-Energy and Stamina
Timeline
Assistant Manager
Smallcakes Cupcakery & Creamery
07.2021 - 05.2022
Server
Chilis's Bar And Grill
01.2021 - 07.2021
Certified Crew Trainer
Zaxbys
03.2019 - 01.2021
High School Diploma -
Southeast Bulloch High School
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