KELLI GALADZA
Business Process Management
Hahira,GA
Summary
Proactive Business Process Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 15 plus years of hands-on experience in operational processes. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
16
16
years of professional experience
Work History
Wholesale Department Manager
Craig Zinn Automotive Group
Hollywood, FL
10.2012 - 03.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands within department.
- Worked actively with management team to create daily and weekly collection goals based on weekly sales trends, through my organizational process, we increased department collections to 30% more month over month.
- Communicated with managers of other departments to maintain transparency and efficiency.
- Motivated associates to consistently deliver effective service, collection, and follow up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Maintained energy and enthusiasm in fast-paced environment
Personal Banker
Bank Of America
Hollywood, FL
06.2011 - 08.2012
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Proven track record of meeting sales goals at 130% at month closing.
- Expanded client base by promoting new financial products.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Achieved consistent recognition as top sales performer
Teller Operations Specialist
Bank Of America
Longwood & Sunny Isles, FL
01.2007 - 06.2011
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Proven record of month over month employee's gains on their scoreboard.
Teller
Bank Of America
Deland, FL
11.2005 - 01.2007
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
Education
Associate of Applied Science - Operations Management And Supervision
Broward College
Fort Lauderdale, FL05.2014
Certificate - Business Management
Broward College
Fort Lauderdale, FL12.2013
Certificate - Accounting Technology And Bookkeeping
Broward College
Fort Lauderdale, FL12.2013
Certificate - Business Operations
Broward College
Fort Lauderdale, FL12.2013
Skills
- Performance Management
- Motivational Leadership
- Technical Proficiency
- Coaching and Mentoring
- Training and Development
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Verbal and Written Communication
- Managing Operations and Efficiency
- Accounts Payable and Accounts Receivable
- Department communication streamlining
- Organized managerial style
Timeline
Wholesale Department Manager
Craig Zinn Automotive Group
10.2012 - 03.2022
Personal Banker
Bank Of America
06.2011 - 08.2012
Teller Operations Specialist
Bank Of America
01.2007 - 06.2011
Teller
Bank Of America
11.2005 - 01.2007
Associate of Applied Science - Operations Management And Supervision
Broward College
Certificate - Business Management
Broward College
Certificate - Accounting Technology And Bookkeeping
Broward College
Certificate - Business Operations
Broward College
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