C. Paige Salazar
Dallas,TX
Summary
Summa cum laude healthcare administration graduate with two years of patient coordination and medical office experience wanting to expand in other areas in the healthcare field. Authorized to work in the US for any employer Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator (PCC)
Fleschler and Phillips Medical Group
05.2023 - 10.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Learned and adapted quickly to new technology and software applications.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both theclinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining asafe and confidential environment.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Trained new staff on filing, phone etiquette, and other office duties.
- Organized patient records and databases to facilitate information storage and retrieval.
Medical Receptionist
Carrell Clinic - Innovative Therapy Concepts
07.2022 - 05.2023
- Provided exceptional customer service aligned with company values in a high-volume practice.
- Interacted with patients, physical therapists, and therapy aides and strived to deliver an excellent experience to each person encountered.
- .Achieved the daily goal for patients to receive customer service that leaves them feeling like family members
- Scheduled initial evaluations and utilized scheduling software to maintain daily schedules for fourteen Physical therapists.
- Successfully and cheerfully interact and reach out to over 100 patients daily.
- Other responsibilities include the collection of co-pays and co-insurances and the navigation of the practice EMR.
- Utilized systems such as Phreesia and Athena to verify payments, obtain insurance information, and check in patients.
Crew Member
Trader Joe's
09.2019 - 07.2022
- Promote and ensure customer satisfaction and success in a fast-paced environment by building a positive rapport, maintaining knowledge of store products, and going above and beyond set expectations
- Supported store and corporate goals through accurate administrative activities, POS operations, and assisting with non-routine projects
- Optimized inventory management by 50% by contributing to merchandise receiving and stocking.
- Increased sales by 90% by designing, engaging, and attractive merchandising displays that utilize product placement strategies to attract customers.
Yeoman
United States Navy
10.2017 - 04.2019
- Support team objectives by serving as the first point of contact for inquiries and direct calls to appropriate personnel
- Promoted asset management by communicating with supervisors
- Performed administrative functions for legal proceedings, such as preparing briefs and other documentation
- Improved skills through safety training and drills
- Worked and adapt in various settings in healthcare, legal, and business
- Utilized good vision, attention to detail, good memory, and resourcefulness to do detailed work and work successfully as a team
- Supervised operation of ship water and waste systems for crew of 20.
Emergency Roadside Dispatcher
Teleperformance
09.2016 - 10.2017
- Delivered customer satisfaction by managing inquiries and questions on roadside assistance, transactions, and service deliverables
- Maintained a calm and professional composure to effectively assist upset customers and resolve high-stress situations, escalating to supervisors when necessary
- Streamlined workflow and improved efficiency by accurately entering data into multiple databases and troubleshooting equipment
- Worked with confidential customer information and treated it with utmost sensitivity
- Aimed to resolve issues on the first call by being proactive and use of critical thinking
Education
Bachelor's degree - Healthcare Administration
Southern New Hampshire University
Manchester, NH10.2023
Skills
Project Management
Technical Support
Conflict management
Organizational skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Patient confidentiality
Patient Records Management
Patient Safety
Filing and Recordkeeping
Policy compliance
Patient Relations
Filing and Recordkeeping
Strategic Planning
Healthcare operations
Medical Data Collection
Interdepartmental Collaboration
Cross-Functional Teamwork
Filing and Recordkeeping
Certification
- Medical Office Administration, 01/01/16, Present
- Google IT Support Professional Certificate
- CPR/AED Certification 05/01/24, 05/01/26
Timeline
Patient Care Coordinator (PCC)
Fleschler and Phillips Medical Group
05.2023 - 10.2023
Medical Receptionist
Carrell Clinic - Innovative Therapy Concepts
07.2022 - 05.2023
Crew Member
Trader Joe's
09.2019 - 07.2022
Yeoman
United States Navy
10.2017 - 04.2019
Emergency Roadside Dispatcher
Teleperformance
09.2016 - 10.2017
Bachelor's degree - Healthcare Administration
Southern New Hampshire University
- Medical Office Administration, 01/01/16, Present
- Google IT Support Professional Certificate
- CPR/AED Certification 05/01/24, 05/01/26
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