BROOKLYNN PETERSON
Columbus
Summary
Accomplished administrative professional with a proven track record of efficiently leading office and administrative teams to ensure productivity and precision. Skilled in mentoring and enhancing team abilities, resolving issues, and upholding quality standards. Exceptional at multitasking and prioritizing responsibilities effectively, collaborating with various management levels to facilitate seamless operations. Diligent and highly motivated individual committed to applying a wealth of knowledge and skills to boost business outcomes. Capable of excelling independently or as part of a team with a strong work ethic to adapt swiftly to diverse procedures and propel organizational goals. Innovative and goal-oriented with a dedication to fostering organizational growth and elevating service excellence.
Overview
8
8
years of professional experience
Work History
Residential Administrative Coordinator
I Am Boundless Inc
06.2022 - Current
- Coordinate monthly Supported Living (SL) schedules with Residential Managers
- Manage employee call-offs, PTO, and FMLA tracking in ADP.
- Maintain compliance with required trainings (CPR, First Aid, Med Admin, G-Tube, Insulin) and orient new hires on SL processes, software (WhenToWork, ADP, Advisor), and guidelines.
- Serve as primary point-of-contact for scheduling software, team training, and procedural documentation.
- Conduct DSP interviews and collaborate cross-departmentally to resolve escalated inquiries.
- Monitor, evaluate, and improve departmental processes
- Manage support requests via email, phone, and chat; and ensure timely, accurate responses.
- Create system performance reports, ensure regulatory compliance, and maintain filing systems.
- Demonstrate strong Microsoft Office proficiency and consistently deliver responsive, high-quality customer service.
- Participate in team meetings; analyze feedback
- Manage filing systems
- Proficient in Microsoft 365
- Provide timely internal and external customer service
Lead Registered Behavior Technician
The Learning Spectrum
09.2020 - 06.2022
- Implemented individualized treatment and behavior plans under BCBA direction,
- Completed acquisition, maintenance, and mastered skills daily.
- Accurately collected and documented data, progress notes, and programming updates.
- Applied appropriate teaching strategies and promptly fulfilled programming requests.
- Maintained patient binder organization and ensured center cleanliness and safety.
- Supported clinic operations by promoting efficiency, problem-solving, and a positive environment.
- Attended required meetings and trainings, and upheld high standards of professionalism and customer service.
- Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
- Provided parent coaching sessions, empowering families with knowledge and tools to support their child''s progress at home.
- Managed scheduling logistics for multiple cases simultaneously, optimizing time efficiency without compromising quality of service delivery.
- Contributed to the reduction of challenging behaviors by implementing proactive strategies across settings.
- Participated in continuing education opportunities, staying current on industry best practices and emerging research findings.
- Supported clients in achieving social skills development goals through targeted interventions and modeling.
- Advocated for clients'' needs within their broader support networks, ensuring a holistic approach to care provision.
- Coordinated with school staff for seamless integration of behavior support services within classroom environments.
Lead Registered Behavior Technician
Hopebridge
03.2019 - 01.2020
- Completed daily acquisition skills, maintenance, and mastered skills as directed by BCBA
- Collected accurate data daily
- Completed all data sheets, programming sheets, and progress notes daily
- Followed behavior plan, individualized treatment plan, and reinforcement schedule as prescribed
- Implemented appropriate teaching strategies and behavior modification approaches
- Completed all programming requests from BCBAs and Program Coordinators on time
- Maintained organization of patient binder and ensure proper storage of binder at the end of each day
- Maintained cleanliness of the center and ensured it looked presentable at all times
- Adhered to policies and procedures of Hopebridge
- Assist in providing a safe environment for all patients and staff
- Assisted with problem-solving to improve efficiency and morale within the clinic
- Portrayed a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints
- Promoted Hopebridge philosophies, generating team spirit and creating and maintaining an environment that fosters staff satisfaction, maximizes productivity and profitability
- Attended weekly meetings and training as requested.
Virtual Patient Observation Technician
Ohio Health
11.2018 - 03.2019
- Worked under the direction of a registered nurse
- Ensured consistent and appropriate oversight of a patient demonstrating behaviors that put him/her at risk for treatment interruption.
- Documented service and installation actions by completing forms and reports.
- Implemented and enforced adherence to preventative maintenance schedules.
- Provided technical support for end users via telephone or remote access tools.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Lead Member Service Representative
Boys and Girls Club
06.2017 - 11.2018
- Teached and implemented programs for the children
- Facilitated and Disputed problems between children
- Received and reviewed enrollment applications and ensured that all the required documents were included or completed
- Issued correspondences regarding weekly events and addressed inquiries regarding various programs.
- Performed data entry and maintained accurate records related to customer accounts.
- Leveraged strong problem-solving skills to troubleshoot complex customer inquiries.
- Utilized active listening techniques to identify the root cause of customer problems and develop effective solutions.
- Maintained confidentiality when handling sensitive information regarding customers' accounts.
- Assisted with developing policies and procedures related to member services and support activities.
- Proactively identified process improvements that led to streamlined workflows within the department.
- Led regular team meetings focused on sharing best practices, boosting overall departmental proficiency.
- Coordinated with other departments to ensure timely resolution of escalated member issues, leading to a positive impact on overall customer experience.
- Collaborated with fellow representatives to develop innovative solutions for recurring problems, reducing issue recurrence rates significantly.
- Served as a liaison between the front-line staff and management, bridging communication gaps and promoting alignment on key priorities.
- Developed strong relationships with members by offering personalized assistance, contributing to increased loyalty and long-term business partnerships.
- Verified customer identification and documentation for compliant transactions.
Education
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ05-2024
Skills
- Training and Coaching
- Effective Communication
- Team Collaboration
- Customer Relationship Management
- Support Services
- Conflict Resolution
- Quality Assurance
- Cross-functional Coordination
- Interpersonal Skills
- Data entry
- File organization
- Team collaboration
- Office administration
- Document management
- Microsoft Excel
- Meeting planning
- Documentation and recordkeeping
- Calendar management
- Proficient in Mondaycom, ADP, Advisor
- Data collection
- Scheduling appointments
- Project Support
- Workload management
- Meeting coordination
- Employee records management
- Report analysis
- Google suite proficiency
- Verbal and written communication
- Microsoft office
- Phone and email etiquette
- Administrative management
- Support services
- Customer service management
Collegiate National Honors Society
Inducted into a national collegiate honor society in recognition of academic excellence, leadership, and commitment to community service. Participated in events that fostered academic achievement, professional development, and civic engagement.
Timeline
Residential Administrative Coordinator
I Am Boundless Inc
06.2022 - Current
Lead Registered Behavior Technician
The Learning Spectrum
09.2020 - 06.2022
Lead Registered Behavior Technician
Hopebridge
03.2019 - 01.2020
Virtual Patient Observation Technician
Ohio Health
11.2018 - 03.2019
Lead Member Service Representative
Boys and Girls Club
06.2017 - 11.2018
Bachelor of Science - Human Resources Management
Grand Canyon University
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