Summary
Overview
Work History
Education
Skills
Technical Summary
References
Timeline
Generic

Mary Ross

Goffstown,NH

Summary

Resourceful and innovative Instructional Designer with over 9 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

Overview

10
10
years of professional experience

Work History

Human Resources Lifecycle Manager

ClearChoiceMD Urgent Care
01.2022 - Current
  • Participated in preparation for EHR rollout, including education for leaders on Change Management.
  • Designed, developed, and implemented Leadership training on variety of topics for 20+ leaders monthly.
  • Partnered with Sr. Leadership to create and implement the annual Employee Engagement Survey & Analysis, resulting in HR initiatives for the following fiscal year.
  • Created and implanted Gantt chart work breakdown structure using SmartSheets project management software to ensure timely completion of HR initiatives and projects quarterly and annually.
  • Analyzed gaps in leadership skills by creating and implementing content and needs analysis, resulting in identification of key skills and learning objectives for leadership development program.
  • Identified and crafted sound and measurable learning objectives for leadership development program.
  • Designed and developed training content that engaged learners, addressed and identified learning objectives, used appropriate training modality and learning interventions, and adhered to adult learning principles.
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively resulting in decreased turnover on priority teams.
  • Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Collaborated with leadership to assess and improve policies across board.
  • Advised senior management on organizational development and change management initiatives.

Human Resources Business Partner

O'Reilly Auto Parts DC35
11.2021 - 01.2022
  • Managed a team of two HR Specialists.
  • Very proud to have analyzed and generated data from company history to be presented to CFO which allowed us to increase salaries, offer bonuses, and move headcount from 67% to 100% filled in just 8 months.
  • Analyzed trends and metrics in partnership with operations leadership to develop and implement programs and solutions.
  • Provided guidance and input to senior leadership on workforce and succession planning.
  • Identified and ran supervisor group training for leadership and individual leadership coaching as needed.
  • Mentored supervisors on how to hone leadership skills.
  • Partnered with Operations leaders and line management to identify and implement Designated Trainer program, resulting in three new supervisors.
  • Prepared and maintained employment records related to hiring, termination, leaves of absence, transfers, and promotions, using human resources management system software.
  • Addressed and handled complaints, settled disputes, and resolved grievances and conflicts with employees and management.
  • Salesforce RisKonnect used to manage, monitor, and track employee info including FMLA, COVID related issues, hours, etc.
  • Maintained open door policy for team members, including monthly presence on second and third shifts.
  • Managed employee database with team member pay rates, positions, contact information, demographics, etc.
  • With utmost confidentiality, conducted investigations into alleged misconduct, discrimination, harassment, and other interpersonal issues.
  • Represented organization at unemployment hearings.
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Managed complex employee relations issues to promote a healthy workplace culture.
  • Managed full-cycle of recruiting, hiring, and onboarding new employees.

Human Resources Generalist

Bake'n Joy Foods, Inc.
07.2021 - 11.2021
  • Managed end-to-end recruitment process, including creation of job descriptions and requisitions to screening candidates
  • Established and maintained relationships with temporary staffing agencies to fill both short- and long-term staffing needs
  • Leveraged various staffing options to source quality candidates for 45% of open positions in Manufacturing in one month
  • Managed HR employment metrics associated with monthly and quarterly headcount reports, turnover data, and recruitment data
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
  • Facilitated criminal background check process for new hires.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Improved operational processes resulting in productivity increase in HR department.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.

Human Resources Assistant

O'Reilly Auto Parts DC35
08.2020 - 07.2021
  • Oversaw the screening, hiring, and onboarding of new team members, averaging 20 quality employees per month
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Assisted Spanish speaking hires through orientation process
  • Organized new employee orientation schedules for new hires.
  • Led Distribution Center Safety Committee to identify, address, and mitigate safety concerns throughout the facility
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Managed employee database with team member pay rates, positions, contact information, demographics, etc.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and maintained HR office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.

French & Spanish Teacher

Pinkerton Academy
08.2016 - 06.2020
  • Comprehensive experience designing and developing eLearning, instructor-led training, assessments, and blended learning solutions.
  • Instructed125 learners in grades 9-12 with compassion and excitement.
  • Researched and attended training and implemented new instruction and assessment methods to increase performance.
  • Resolved conflicts between stakeholders with focus on future growth and improvement.
  • Worked with colleagues to create and updated long-term strategic plans for learner achievement and performance for 5 courses.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Built relationships and communicated with stakeholders to provide best learning environment for learners.
  • Established strong relationships with stakeholders through regular communication, fostering a supportive network for learner success.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Implemented management techniques that fostered a positive and inclusive learning environment for all learners.
  • Collaborated with colleagues to develop cross-departmental projects, enhancing learning through interdisciplinary connections.
  • Utilized data-driven instruction to target areas of weakness and continuously improve learner performance throughout the year.
  • Developed and implemented engaging programs to keep learner attention.
  • Chose materials and developed content to enhance skills for individual learners.
  • Designed and implemented curriculum-aligned assessments to measure learner progress, facilitate learner success, and inform instructional decisions.
  • Communicated frequently with stakeholders to provide feedback and discuss instructional strategies.

French Teacher

Cawley Middle School
08.2014 - 06.2016
  • Participated in multiple committees, including creation and compilation of resources and tools, employee morale, and company-wide events, and auditing and reporting on resources
  • Collaborated with team to develop and revise educational programs, enhancing learning experience.
  • Led 125+ learners through language learning program focused on learner experience and immediate implementation of newly acquired skills.

Education

HR Management Certification -

Southern New Hampshire University
New Hampshire
08.2021

Some College (No Degree) -

Oregon State University
Oregon

Master of Education -

University of New Hampshire
New Hampshire
05.2014

Bachelor of Art - French

University of New Hampshire
New Hampshire
05.2013

Study Abroad -

Université De Bourgogne
Dijon, France
05.2012

Skills

  • Time Management
  • Strategic Planning
  • Project Management
  • Cross-Functional Teamwork
  • Verbal and written communication
  • Complex Problem-Solving
  • Learning Strategies
  • Instructional Strategies
  • Training Program Development
  • Curriculum Design

Technical Summary

Google Suite (Sheets, Presentation, Docs), MS Office Suite (Word, Excel, PowerPoint), ADP Workforce Now, Infor/LAWSON, KRONOS, Frontline, Indeed, ZipRecruiter, Salesforce RisKonnect, Navex Global EthicsPoint, SharePoint, SmartSheets

References

Furnished Upon Request

Timeline

Human Resources Lifecycle Manager

ClearChoiceMD Urgent Care
01.2022 - Current

Human Resources Business Partner

O'Reilly Auto Parts DC35
11.2021 - 01.2022

Human Resources Generalist

Bake'n Joy Foods, Inc.
07.2021 - 11.2021

Human Resources Assistant

O'Reilly Auto Parts DC35
08.2020 - 07.2021

French & Spanish Teacher

Pinkerton Academy
08.2016 - 06.2020

French Teacher

Cawley Middle School
08.2014 - 06.2016

HR Management Certification -

Southern New Hampshire University

Some College (No Degree) -

Oregon State University

Master of Education -

University of New Hampshire

Bachelor of Art - French

University of New Hampshire

Study Abroad -

Université De Bourgogne

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Mary Ross