Mikyah Bernard

I’m A Manger At Tops, I Clean, Work The Register, Close & Lock Up The Store

• Supervised closing operations to ensure compliance with safety and quality standards.
• Trained staff on efficient food preparation and customer service techniques.
• Managed inventory levels and placed orders to maintain supply continuity.
• Implemented new procedures to enhance workflow efficiency during peak hours.
• Resolved customer complaints promptly to uphold satisfaction and loyalty.

• Managed inventory accuracy through regular cycle counts and reconciliations.
• Coordinated with team members to optimize workflow and minimize downtime.
• Trained new hires on safety protocols and operational procedures, enhancing team performance.
• Assisted in the development of training materials, fostering a culture of continuous improvement among staff.
• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

• Delivered orders promptly to customers, ensuring high satisfaction levels and repeat business.
• Operated point-of-sale system efficiently, processing transactions accurately and maintaining cash drawer integrity.
• Communicated effectively with kitchen staff to ensure timely preparation of food items during peak hours.
• Maintained cleanliness and organization of service areas, promoting a welcoming environment for guests.
• Assisted in training new team members, sharing best practices for customer service and operational procedures.
• Collaborated with team members to streamline order delivery processes, enhancing overall service efficiency.
• Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
• Handled cash transactions accurately, providing correct change and processing credit card payments securely.
• Answered guest questions and promoted special products.
• Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
• Adapted quickly to changing customer demands, providing exceptional service during busy periods without sacrificing quality.