Summary
Overview
Work History
Education
Skills
Timeline
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Denae Duncan

Miramar,FL

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Amazon Associate

Amazon
Miami, FL
10.2021 - Current
  • Worked varied hours, days, nights, and weekends as business needs dictated.
  • Managed customer relations and customer service through daily communication and interaction.
  • We maximized customer interactions by promptly identifying needs and wants.
  • We have increased customer satisfaction significantly within the department.

Customer Service Representative

Inktel Contact Center Solutions
Miramar, FL
08.2018 - 06.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Sales Associate

Walmart
Miramar, FL
07.2015 - 07.2018
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to build rapport and loyalty

Education

GED -

Concorde Career College
Hollywood, FL
05.2018

High School Diploma -

Miramar High School
Miramar, FL
06.2015

Skills

  • Verbal and Written Communication
  • Attention to Detail
  • Customer Service
  • Client Engagement
  • Guest Satisfaction
  • Adaptable and Flexible
  • Time Management
  • Maintaining Clean Work Areas
  • Teamwork and Collaboration
  • Customer Inquiries
  • Team Cooperation
  • Understanding Customer Needs
  • Efficient and Detail-Oriented

Timeline

Amazon Associate

Amazon
10.2021 - Current

Customer Service Representative

Inktel Contact Center Solutions
08.2018 - 06.2020

Sales Associate

Walmart
07.2015 - 07.2018

GED -

Concorde Career College

High School Diploma -

Miramar High School

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Denae Duncan