Mariah Phillips
Torrance,CA
Summary
Experience in fulfilling orders online, warehouse management, store management, visual merchandising management, and call center receiving. Very determined in any role I Oversee. Talented in accurately monitoring requested duties from upper management in any job title I with hold. Always arriving to work with a positive attitude to spread to employees and customers.
Overview
8
8
years of professional experience
Work History
Store Manager/ Warehouse Manager/Social Media Manager
Irenes Story-Mellore
Playa Vista, CA
2019.10 - 2020.03
- Inspected new product to insure safe selling condition
- Met environmentally controlled warehouse operation requirements for safety purposes
- Train staff in performance expectations
- Fulfilled online orders, shipped out in timely manner
- Organized warehouse stock
- Shopify trained
- Answering all calls concerning online orders
- Created content including flat lay display, mannequin photos, rack photos for social media
- Posting on a daily basis to social platforms to help promote the brand to people who have yet to discover
- Marketing products on social media in a way that gets customers off their feet, and into the store
- Answers all questions received on social platforms
- Receiving returned packages from customers, issuing store credit in exchange
- Requesting post office pick ups for online orders
- Commuted 40 miles to and from work while still being on time every day
- Utilizing back terminal whenever main POS is down
Store Manager
Irenes Story
Torrance
2017.11 - 2019.10
- Maintained quarterly budget by constantly adding the cost of whats being spent vs whats coming in
- Scheduled employees for certain times based off their availability as well as their title.
- Conducted store meetings to insure all employees are up to date with store policies and whats expected for them as far as performance.
- Reported to district manager concerning any issues
- Trained new management for other locations
- Managed payroll, making sure we never go past a certain amount.
- Contributed to visual merchandising, changing up the overall appearance of the store to align with current trends as well as seasons.
- Aware of the importance in creating a safe environment for all employees
- Maintained a clean, sanitized environment for customers by cleaning on a daily basis
- Completed store transfers, as well as accepted store transfers
- Tagged, censored, steamed all new shipment
Assistant Store Manager
Irenes Story
Torrance & Marina Del Rey, CA
2016.11 - 2017.11
- Managed opening and closing procedures insuring all keyholders are performing procedures as instructed.
- Coached associates with very specific techniques, resulting in customer satisfaction, as well as increase in sales.
- Requested merchandise restock needs, as well as supplies.
- Rotated displays in an appealing manner to lure customers into the store, causing them to make a purchase
- Inspected the store for visual improvements
- Received customer feedback for improvements such as adding rewards program,etc
- Inventory control
Keyholder
Irenes Story
Torrance, CA
2016.02 - 2016.11
- Oversaw employee work performance while management was off the clock.
- Successfully completed store opening and closing procedures on a weekly basis.
- Unloaded merchandise from truck to store multiple times throughout the week
- Trained team members in accurate strategies to meet operational and sales targets for the day/week/month
- Directed customers to products that matched their request.
- Used problem solving skills to make sure customers who come in with an issue, leave with a pleasant experience.
Sales Associate
Irenes Story
Torrance, CA
2015.02 - 2016.02
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively establish an ongoing personal connection between them and the company.
- Organized merchandise display to insure that the store is appealing to customers at all times
- Remained punctual with time to build a trust between myself and management.
- Carefully created blueprints that would lead to accomplishing daily sales goals.
- Increased sales by encouraging add ons at checkout.
- Dressed appropriately and in a manner that was presentable for the work environment.
- Wisely monitored fitting room area to insure minimal lost
Baby Sitter
ZiggyWooWoo Family Daycare
Torrance, CA
2012.01 - 2015.01
- Assisted children with activities, breaking down in great detail how to properly participate in certain activities, explaining to them whats allowed/not allowed.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively between to guardians regarding children behavior and other important information.
- Taught children to organize toys, wash hands and share by leading by example.
- Promoted language development skills through reading and storytelling.
Education
High School Diploma -
California Virtual Academy
Simi Valley, CA05.2015
Skills
- Work Planning and Prioritization
- Organizational Requirements Monitoring
- Store Condition Inspections
- Fulfilling Online Orders
- Onboarding and Training
- Schedule Management
- Time Management
- Issue Resolution
- Inventory Oversight
- Relationship Building
- Cost Analysis
- Materials Monitoring
- Inventory Management Software
- Receiving Oversight
- Worker Supervision
- Customer Service
- Detail-Oriented
- Warehouse Safety
- Decision Making
- Shrinkage Control
- Material Shelving
- Distribution and Warehousing
Timeline
Store Manager/ Warehouse Manager/Social Media Manager
Irenes Story-Mellore
2019.10 - 2020.03
Store Manager
Irenes Story
2017.11 - 2019.10
Assistant Store Manager
Irenes Story
2016.11 - 2017.11
Keyholder
Irenes Story
2016.02 - 2016.11
Sales Associate
Irenes Story
2015.02 - 2016.02
Baby Sitter
ZiggyWooWoo Family Daycare
2012.01 - 2015.01
High School Diploma -
California Virtual Academy