James Davenport
Operations Manager
Knoxville,TN
Summary
Experienced Operations Manager with over 20 years of experience in Military Unit Operations and personnel management. Excellent reputation for resolving problems and improving customer satisfaction. Adaptive and and comfortable working in all conditions that may be presented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
19
19
years of post-secondary education
Work History
Assistant Operations Manager
Tennessee Army National Guard
Louisville, TN
11.2001 - Current
- Developed and maintain operational guidelines for staff.
- Coordinated with General Manager in different operational issues and external activities.
- Educated and evaluated operations team on best practices, company policies and service excellence standards.
- Wrote and shared daily, weekly, monthly and quarterly reports to help senior leadership make effective business decisions and plans.
- Implemented employee safety initiative with 2% injury rate for over 26 years, to include safety awards.
- Evaluated current operational strategies and recommend improvements resulting in all internal and external inspections passing over 26 years.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs and identify deficiencies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Supervised operations team to support operational excellence and excellent customer service.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels, to include promotion opportunities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Attended basic operation management course, advanced operations management course, and senior operations management course.
Unit Supply Specialist
Tennessee Army National Guard
Louisville, TN
02.2019 - Current
- Maintained automated system for tracking group supplies and equipment.
- Oversaw supply requests, accountability and receipts.
- Prepared unit and organizational supply documentation.
- Completed regular inventory counts of equipment on book for unit.
- Planned and conducted monthly section training.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Documented cargo movement such and obtained onward movement data.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compiled and maintained important records such as operator equipment, vehicles and weapons data using Global Combat Support System-Army.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Resilience Trainer
Tennessee Army National Guard
Louisville, TN
06.2013 - 06.2020
- Quickly adapted training plans for personnel needs, keeping team efficiency high, budgets and desires in mind.
- Scheduled and taught over 100 classes and courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Educated -50 - 100 personnel on at-home methods to reach and maintain goals, crafting plans for long-term success.
- Tracked attendance and progress against goals for each participant in all classes or courses taught.
- Eliminated process gaps by implementing new methods of standardized training in 5 (MOS) Military Occupation Specialties.
- Gathered and organized supplementary material to support structured lessons in5 (MOS) Military Occupation Specialties .
Sexual Assault Victim Advocate
Tennessee Army National Guard
Louisville, TN
09.2013 - 09.2018
- Supported victims, family members and witnesses through law enforcement, healthcare, and social services for company level with 300 personnel.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Coordinated individual and group counseling to meet victim service standards.
- Attended interagency meetings and networked to create community partnerships.
- Spearheaded awareness through public speaking to community and business groups.
United States Marine Corps
Unites States Marine Corps
Okinawa, Japan
05.1995 - 08.1999
- Performed Bulk Fuel Operations for Aviation-for over 100,000 gallons of JP6.
- Operated Fuel systems in field and flight line areas for 4 years.
- Unit Movement for railhead and aircraft deployment of systems and personnel for 1,2 million in equipment and 30 personnel.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Carried out day-day-day duties accurately and efficiently-safety evaluations, quality control of fuel shipments, and personnel management.
- Received and processed stock and fuel into inventory management system
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Supervised work of contracted 10-15 employees to keep on task for timely completion
Education
Associate of Science - Criminal Justice
Grantham University
Lenexa, KS 03.2007 - Current
High School Diploma -
Carter High School
Strawberry Plains, TN 07.1991 - 05.1995
Skills
Reporting skills
Inventory counts
Accountability documentation
Equipment tracking
Package labeling
Document drafting
First Aid/CPR
Planning and Coordination
Problem-Solving
Clerical Support
Excellent Communication
Accomplishments
- Supervised team of 20 staff members, in Tactical Operations Center in the US, Iraq, and Kosovo.
- Earned the “Army Commendation” Award in 2018 for superior results of Aviation Resource Management survey and the training program that accomplished the effective team for the survey.
- Earned the “Army Achievement Medal ” Award 6 times 2001-2019 for Operational Headquarters Units.
- Earned the “Adjutant Generals Ribbon for Valor” Award in 2002 for Heroic Actions..
Timeline
Unit Supply Specialist
Tennessee Army National Guard
02.2019 - Current
Sexual Assault Victim Advocate
Tennessee Army National Guard
09.2013 - 09.2018
Resilience Trainer
Tennessee Army National Guard
06.2013 - 06.2020
Associate of Science - Criminal Justice
Grantham University
03.2007 - Current
Assistant Operations Manager
Tennessee Army National Guard
11.2001 - Current
United States Marine Corps
Unites States Marine Corps
05.1995 - 08.1999
High School Diploma -
Carter High School
07.1991 - 05.1995