Stephanie Gordillo
Fort Lauderdale
Summary
Dynamic customer service professional with a strong work ethic, honed at Wells Fargo & Company. Proven ability to enhance customer satisfaction through exceptional service and efficient cash handling. Skilled in managing high-volume transactions while maintaining accuracy, resulting in improved customer loyalty and repeat business. Committed to professionalism and fostering positive relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo & Company
02.2021 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Generated monthly reports on customer activity and customer feedback.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Cashier
Tribal Smoke Shop Casino
12.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved efficiency, organized checkout area for optimal workflow.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Cashier
MetroPCS Corporate Store
07.2018 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Customer Service Cashier
MetroPCS Corporate Store
01.2015 - 07.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Payless Shoe Source
12.2010 - 11.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Shoelicious
06.2007 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Set up new sales displays each week with fresh merchandise.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Increased sales of promotional items by informing customers about current offers.
Education
No Degree - Real Estate
Gold Coast Schools
5600 N Hiatus Rd, Tamarac, FL 3332101-2021
Associate of Arts - Computer Science
Art Institute
Fort Lauderdale, FL12-2017
Associate of Science - Biology
Broward College
Fort Lauderdale, FL06-2012
High School Diploma -
Whiddon-Rogers High School
700 SW 26th St, Fort Lauderdale, FL 33315 05-2012
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Teller, Wells Fargo - Two (2) Years.
- Certified Realtor, Coldwell Banker Realty - one (1) Years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo & Company
02.2021 - 03.2023
Cashier
Tribal Smoke Shop Casino
12.2020 - 06.2021
Customer Service Cashier
MetroPCS Corporate Store
07.2018 - 02.2020
Customer Service Cashier
MetroPCS Corporate Store
01.2015 - 07.2018
Cashier
Payless Shoe Source
12.2010 - 11.2015
Cashier
Shoelicious
06.2007 - 08.2010
No Degree - Real Estate
Gold Coast Schools
Associate of Arts - Computer Science
Art Institute
Associate of Science - Biology
Broward College
High School Diploma -
Whiddon-Rogers High School
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