Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karim Mahmudul

Brooklyn,NY

Summary

Resourceful customer service/technical specialist offering expertise in problem-solving, data analysis and customer relations. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects, and developing innovative solutions. Dedicated to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

SPECIALIST

Apple
10.2022 - Current
  • Developed strong client relationships through consistent communication and attentive service.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.

SALES ADVISOR

Best Buy
10.2021 - 10.2022
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

MENTOR/COUNSELOR-IN-TRAINING

Community Counseling and Mediation
05.2020 - 09.2020
  • Enhanced mentee performance by providing personalized guidance and support.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.

SALES FLOOR ASSOCIATE

Eclectic
09.2019 - 04.2020
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
  • Boosted store sales by effectively cross-selling and recommending products to customers.
  • Maintained clean and organized sales floor, ensuring efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.

CREW MEMBER

Dunkin' Donuts
08.2017 - 08.2019
  • Improved customer satisfaction by providing friendly and efficient service at register.
  • Enhanced team productivity by maintaining clean and organized workspace for crew members.

Education

Bachelor of Science - Psychology

Brooklyn College of The City University of New York
Brooklyn, NY
06.2021

Skills

  • Client Account Management
  • Data Analysis
  • Quality Assurance
  • Customer Relations
  • Supply Management
  • Customer Retention
  • Account Management
  • Adaptability

Languages

Bengali
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working
Portuguese
Elementary

Timeline

SPECIALIST

Apple
10.2022 - Current

SALES ADVISOR

Best Buy
10.2021 - 10.2022

MENTOR/COUNSELOR-IN-TRAINING

Community Counseling and Mediation
05.2020 - 09.2020

SALES FLOOR ASSOCIATE

Eclectic
09.2019 - 04.2020

CREW MEMBER

Dunkin' Donuts
08.2017 - 08.2019

Bachelor of Science - Psychology

Brooklyn College of The City University of New York

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Karim Mahmudul