Luis Osvaldo Perez Campos
Castaic,Ca
Summary
Enthusiastic educator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cultural differences and training in language skills. Motivated to learn, grow and excel in projects to help individuals within the community to grow and prosper.
Overview
25
25
years of professional experience
Work History
Retail Supervisor
Six Flags Magic Mountain
06.2022 - 01.2025
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
English/ Spanish Teacher
Pablo Neruda 2828
Guadalajara, Jalisco
11.2011 - 02.2022
- Responsible for teaching English as well as Spanish to students in private and groups from different ethnical backgrounds and different ages.
- Working within the community pro-bono teaching seniors and children in day care centers.
- My teaching skills in these languages range from basic to advanced students to help them achieve fluency to better communicate, whether in a social or business environment.
- Applying cross- culture skills to communicate and understand cultural differences with people from different countries.
Customer Service Agent
Delta Airlines, C.S.A
11.2009 - 09.2011
- Passenger check-in, facilitate boarding and deplaning, resolve customer problems and requirements
- I was actively involved in the different areas at the airport: check-in process, ticket sales, flight boarding, tarmac services, lost and found department.
International Airport Supervisor
Aeromexico, Guadalajara
06.2000 - 09.2011
- Oversee the check in/ ticketing and boarding processes on all assigned flights
- Resolve customers problems related to flight over bookings, delays, misconnections and cancellations
- Offer alternate solutions and compensations.
Customer Service Agent
Aeromexico, Guadalajara International Airport
C.S.A
06.2000 - 11.2001
- Passenger check-in, facilitate boarding and deplaning, resolve customer problems and requirements
- I was actively involved in the different areas at the airport: check-in process, ticket sales, flight boarding, tarmac services, lost and found department.
Education
Bachelor’s Degree - International Tourism
Universidad de Guadalajara
Skills
- Knowledge of Microsoft Office such as: Word, Excel, and Power Point
- Speaking in front of large audiences
- Giving presentations in both English & Spanish
- Working with people with different ethnical backgrounds
- Cross-Culture knowledge to better communicate and understand cultural differences
- Managing and supervising work teams
- Planning, executing, overseeing and completing projects
Timeline
Retail Supervisor
Six Flags Magic Mountain
06.2022 - 01.2025
English/ Spanish Teacher
Pablo Neruda 2828
11.2011 - 02.2022
Customer Service Agent
Delta Airlines, C.S.A
11.2009 - 09.2011
International Airport Supervisor
Aeromexico, Guadalajara
06.2000 - 09.2011
Customer Service Agent
Aeromexico, Guadalajara International Airport
C.S.A
06.2000 - 11.2001
Bachelor’s Degree - International Tourism
Universidad de Guadalajara
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