Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Heather Waite

Heather Waite

Raleigh,NC

Summary

Supportive Team Lead with 10 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for mental health and in retail. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

11
11
years of professional experience

Work History

Sales Supervisor in Home and Kids Department

Kohls
11.2019 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Checked store merchandise regularly for proper display and replenishment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Monitored daily sales operations and served as informational and procedural resource to team members.

Instructional Assistant

Wake County Public Schools
08.2020 - 10.2021
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Admissions and Intake Coordinator

Carolina House
10.2018 - 10.2019
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Completed and filed financial documentation for accounting purposes.
  • Completed intake assessment forms and filed clients' charts.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Interacted with insurance providers to obtain necessary documents to complete registration.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

Therapeutic Assistant Supervisor

Veritas Collaborative
05.2012 - 10.2018
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Submitted documentation and reports to upper management.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Trained assembly finishers and evaluated quality of work.
  • Completed yearly evaluations, set realistic goals and determined pay raises.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Education

Master of Science - Social Work

Walla Walla University
Billings, MT
08.2009

Bachelor of Science - Child And Family Studies

Eastern Kentucky University
Richmond, KY
05.2006

High School Diploma -

Fairfield Senior High School
Fairfield, Ohio
05.2002

Skills

  • Production monitoring
  • Workplace safety
  • Equipment Maintenance
  • Employee Evaluation

Accomplishments

I have 7 years of experience in Event Planning. I was the walk coordinator for the Walk for Children with Apraxia of Speech. I planned, coordinated and finalized details of this small scale event.


I wrote the proclamation for Apraxia Awareness Day in the state of North Carolina for 7 years.


I am a volunteer Outreach Coordinator the The Apraxia Foundation.


I coordinated and planned a Family Fun Run for Agape of North Carolina in 2022. This consisted of finding donators and raising money for Agape of North Carolina.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Know your worth, then add tax.
Sinead Kennedy

Timeline

Instructional Assistant

Wake County Public Schools
08.2020 - 10.2021

Sales Supervisor in Home and Kids Department

Kohls
11.2019 - Current

Admissions and Intake Coordinator

Carolina House
10.2018 - 10.2019

Therapeutic Assistant Supervisor

Veritas Collaborative
05.2012 - 10.2018

Master of Science - Social Work

Walla Walla University

Bachelor of Science - Child And Family Studies

Eastern Kentucky University

High School Diploma -

Fairfield Senior High School

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Heather Waite