Nayiri Sarkissian Boyadjian
Middletown,NJ
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport.
Exceptional knowledge of cost-reduction methods and streamlining production processes.
Exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
Work History
Global Head of ESG Operations
S&P Global
New York, NY
01.2022 - Current
- Build and lead ESG/Sustainable PMO to meet strategic objectives of business
- Meet key stakeholders, help them solve problems, and add value while simultaneously supporting project managers, strategy, and operations work
- Act as trusted strategic advisor to senior leadership, partnering in strategic planning, annual planning, and organizational-level operations in addition to capacity management
- Define and regularly report on metrics and measurement for programs and projects; Own business outcomes by working with business area leaders to influence strategy
- Establish ESG PMO as Center of Excellence; Set standards for project management competencies, methodologies, and tools
- Perform platform risk by continuously monitoring and ensuring appropriate risk communication, escalation, and risk mitigation plans are in place
- Act as subject matter leader to have direct and positive impact on direct reports through performance management and coaching; Provide strategic opportunities to others to help close their skill gaps.
Global Head of Operations & Risk Manager
IHS MARKIT
New York, NY
04.2017 - 03.2022
- Led high-performing cross-functional teams (15 team members), effectively leveraging internal resources to process tasks within expected business SLA (24 hours)
- 15+ years’ experience, with heavy emphasis in Operations, including process design and automation
- Led “Risk Assessment” initiatives such as GDPR and new key regulations globally (awarded for this key achievement, for key compliance and due on-time delivery)
- Supervised and coordinated daily activities at 4 locations, globally (NY, NC, Noida & London)
- Met operational discipline objectives for quality, KRIs, KPIs, and budgets year after year
- Improved daily operations and grow market by capitalizing on new trends, technologies, and sustainability innovations
- Supported each location in achieving financial goals by verifying operational activities and full completion of special projects
- Identified and target deficiencies through regular audits /checks and balances and corrected root causes
- Drove optimum organizational dynamics, financial performance, and individual location growth through close collaboration with leadership at varying levels
- Facilitated resource utilization, service delivery, and contract management with expert leadership of Environmental regional operations
- Kept regional workforce ready for business demands through successful recruiting, hiring, and training practices
- Maintained optimal leadership structure and continuity by developing location leaders into district and regional management
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Enhanced operations with new and improved procedures targeting underreporting areas and systematic weaknesses, including Machine Learning/AI capabilities
- Managed customer experiences with close eye on customer and team member interactions, touchpoints, and methods of engagement
- Led Business Continuity Processes and managed regular disaster recovery exercises and deliver them successfully across Sustainable Finance division
- Subject Matter Expert across all products within Sustainable Finance support – Environmental Registry, Commodity Tracker, Auction Platform and ESG
Operations Excellence Manager
Markit Genpact KYC Services
New York, NY
04.2015 - 04.2017
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Worked with colleagues to create prototypes for designs and training materials.
- Coordinated weekly meetings for internal and external groups, averaging 20 monthly external calls
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Developed and rolled out new policies designed to bolster productivity and reduce overall 25% costs
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Supervised daily operations of multi-million-dollar ESG operation
- Reduced operational risks while organizing data to forecast performance trends
- Assisted in recruiting, hiring and training of team members
Onboarding Specialist
MarkitWire
New York, NY
01.2007 - 01.2015
- MarkitWire- Platform used worldwide by banks, dealers, inter-dealer brokers, prime brokers and buy-side clients, to exchange trade data and confirm over the counter (OTC) transactions to achieve straight through processing
- Served as representative for global MarkitWire Implementation team for strategic meetings
- Reported weekly highlights for senior management, and achievements for key initiatives
- Designed dashboard and metrics for senior management to update them on team’s global status
- Contributed to process improvements and influence decision-making within operations
- Established clear communication with clients throughout onboarding process, enabling them to quickly become adjusted to work environment and become effective team members
- Conducted research into current industry clearing legislation for clients and internal stakeholders
- Championed regulatory projects—Dodd Frank, Canada, EMIR), with recent emphasis on facilitating mandatory clearing and updating of onboarding procedures as required
- Liaised frequently with clients to discuss internal workshops on OTC clearing CCP workflows
- Improved core processes to support new initiatives and enhance cross-functional procedures
- Streamlined team’s project management, documentation, and reporting capabilities
- Served as point of escalation for resolving complex issues for internal teams and clients
- Identified training needs of team members and provided development opportunities
- Managed team performance through appraisals, mentoring, and career development plans
- Provided management and enable communication with offshore resources in India
Education
Master of Business Administration - Business And Managerial Economics
Haigazian University
Beirut, Lebanon2005
Bachelor of Arts - Business Administration
Haigazian University
Beirut, Lebanon 2002
High School Diploma -
St. Hripsimiantz
Beirut, Lebanon1998
Skills
- Business Planning & Operations
- Client Engagement Management
- Risk & Compliance Management
- Account Management
- People Management/Coaching
- Project Management
- Team & Talent Builder
- Process Improvement & Automation (Machine Learning/AI)
- Client Onboarding Leadership/KYC
- Subject Matter Expert
- STRONG SKILL SETS
- Salesforce, SAP, Teams, Symphony, Service Now, Jira, Microsoft Programs (Visio, Excel, Word, PPT) Internal Platforms
- Operational Efficiency
- Incident Management
- Process Knowledge
- Sustainable Energy
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Armenian
Native or Bilingual
English
Full Professional
Timeline
Global Head of ESG Operations
S&P Global
01.2022 - Current
Global Head of Operations & Risk Manager
IHS MARKIT
04.2017 - 03.2022
Operations Excellence Manager
Markit Genpact KYC Services
04.2015 - 04.2017
Onboarding Specialist
MarkitWire
01.2007 - 01.2015
Master of Business Administration - Business And Managerial Economics
Haigazian University
Bachelor of Arts - Business Administration
Haigazian University
High School Diploma -
St. Hripsimiantz
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