PRISCILLA EVANS
Conroe,TX
Summary
Organized and dependable candidate with a successful track record of managing multiple priorities and maintaining a positive attitude. Expertise in the fitness industry has honed exceptional customer service skills and ability to excel in various positions. Always willing to take on additional responsibilities to meet team goals. Responsible Barista/Shift Manager with 8 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory, and planning and setting up displays and promotional banners.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
Fossil
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Improved employee performance by developing and implementing customized training programs.
- Enhanced overall team performance by introducing relevant industry best practices during training sessions.
Lead Trainer
ISI Elite
10.2022 - 10.2023
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Organized files and created new system for personal fitness plans, records and contracts.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Barista Shift Lead
Buddhas Brew
07.2022 - 10.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
Customer Service Coordinator
Carvana
10.2020 - 06.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Manager of Operations
Buddhas Brew Coffee And Tattoo
03.2019 - 03.2021
- Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certification
- Provided corporate catering for events including venue design and set-up
- Managed staff of 25 individuals including hiring and terminations.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Ordered supplies, coordinated receiving, and oversaw storage in compliance with health code requirements.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
General Manager
Toca Madera
02.2018 - 03.2019
- Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy
- Plan and execute social, diversity and training activities to maintain a well trained and cohesive team
- Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload
- Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategies
- Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Promoted business through participation in and sponsorship of community events.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Education
Associate Of General Studies -
Sinagua High
Flagstaff, AZ08.2006
Skills
- Group and Individual Instruction
- Youth Athletic Training
- First Aid
- Personal Training Techniques
- Health and Wellness
- Strength and Conditioning
- Client Engagement
- Current Fitness Trends
- Leadership Skills
- Weights and Equipment
- Managing Client Relations
- Data Collection
- Sales Expertise
- Training Development Aptitude
Certification
- ISSA Personal trainer
- Running certified
- Lifetime CPR and first aid certification
- Strength and conditioning certification
- Nutrition certification
- USGA strength and conditioning coach
Contact
Phoenix, AZ 85016
Skills
- Time Management
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Strategic Planning
- Cross-Functional Teamwork
Education
Flagstaff, AZ
Timeline
Sales Manager
Fossil
10.2024 - Current
Lead Trainer
ISI Elite
10.2022 - 10.2023
Barista Shift Lead
Buddhas Brew
07.2022 - 10.2023
Customer Service Coordinator
Carvana
10.2020 - 06.2021
Manager of Operations
Buddhas Brew Coffee And Tattoo
03.2019 - 03.2021
General Manager
Toca Madera
02.2018 - 03.2019
Associate Of General Studies -
Sinagua High
- ISSA Personal trainer
- Running certified
- Lifetime CPR and first aid certification
- Strength and conditioning certification
- Nutrition certification
- USGA strength and conditioning coach
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