Emmanuel Baffoe
Chicopee,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Direct Care Worker
CHD
05.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Scheduled and accompanied clients to medical appointments.
- Maintained safety and security at all times.
- Controlled the movement of residents throughout the entire campus to ensure the safety of all residents.
- Transitioned up to 8 residents at times from one part of the building to another while maintaining a straight line.
- Administered medication to residents in the morning, afternoon, or in the evening.
- Physically escorted residents out a negative space to deescalate a hostile situation.
- Use the proper restraint technique in order to place a resident in a prone position, then escorting that resident to a secured space.
- Using my suicide prevention training to professionally manage any crisis situation
- Constantly documenting any important information regarding resident mood change, or anything out of the ordinary.
- Using proper deescalation skills to diffuse a potentially high risk situation within residents.
Cashier and Dairy Clerk
Stop And Shop Supermarket
03.2018 - 05.2021
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Answered questions from customers and discussed new products placed in dairy cases.
- Adhered to food safety regulations and guidelines.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Managing multiple tasks at once within an 8 hour window
- Required to unload the truck, break down the load onto pallets, and having to stock up 6 pallets a day; while constantly stocking eggs, milks, and sale items due to high demand
- As a cashier I had to be an efficient multitasker. I was required to scan items proficiently while bagging and interacting with customers at the same time.
- Patience was a necessity in this line of work due to the inconveniences within customers and their issues.
Front Desk Clerk
Baystate Health - Baystate Medical Center
03.2015 - 06.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Gave visitors specific directions to reach different parts of the building.
- Assisted with escorting handicap patients to their preferred location.
- Informed visitors on any new protocols that were being enforced throughout the building.
- Assisted in escorting patients that asked for assistance after being released from the hospital.
Education
Associate of Arts - Human Services And Social Work
Springfield Technical Community College
Springfield, MA01.2023
High School Diploma -
Chicopee High School
Chicopee, MA06.2017
Skills
- Injury Support
- Accurate Documenting
- CPR Certified
- Multi Tasker
- First Aid and Safety
- Crisis Management
- Ability to Lift
- Medication Administration
- Attentive to People
Timeline
Direct Care Worker
CHD
05.2021 - Current
Cashier and Dairy Clerk
Stop And Shop Supermarket
03.2018 - 05.2021
Front Desk Clerk
Baystate Health - Baystate Medical Center
03.2015 - 06.2017
Associate of Arts - Human Services And Social Work
Springfield Technical Community College
High School Diploma -
Chicopee High School
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