Carol Spiker

Senior Manager, Risk Consulting

Marsh USA

06.1998 - Current

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Mentored junior staff members for skill development and career progression within the organization.
Established team priorities, maintained schedules and monitored performance.
Identified and communicated customer needs to supply chain capacity and quality teams.
Increased customer satisfaction with timely project deliveries and seamless communication.
Developed and implemented new filing systems to improve organizational efficiency and productivity.
Implemented and developed operational standards, policies and procedures.
Consistently met or exceeded annual performance targets set by senior leadership.
Provided strong leadership to enhance team productivity and morale.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Skilled at working independently and collaboratively in a team environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Learned and adapted quickly to new technology and software applications.
Cultivated interpersonal skills by building positive relationships with others.
Proven ability to develop and implement creative solutions to complex problems.
Organized and detail-oriented with a strong work ethic.
Achieved operational excellence by streamlining processes and implementing best practices.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recommended and implemented successful strategies to maximize revenue.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.