Miranda Tinsley
San Antonio
Summary
With a diverse background in marketing, social media management, project coordination, and team leadership, my comprehensive skill set allows me to contribute effectively across multiple industries. I have gained valuable experience at renowned companies such as Chick-fil-A and AMC Theatres, as well as within the telecommunications sector where I played a key role in the transition from 4G LTE to 5G. Throughout my career, I consistently developed strategies that drive engagement, streamline operations, and enhance customer experiences while maintaining a strong focus on operational efficiency and team growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing Manager
Chick-fil-A Restaurants
San Antonio, TX
12.2022 - Current
- Developed and executed comprehensive marketing strategies to drive guest engagement, increase sales, and build brand awareness within the local community
- Managed all social media platforms, including Instagram and Facebook, creating and curating content that aligns with Chick-fil-A's brand image while increasing online visibility and engagement
- Led community outreach initiatives, including sponsorships, partnerships with local organizations, and event planning to strengthen Chick-fil-A's presence in the community
- Created and managed seasonal and promotional campaigns, ensuring alignment with corporate marketing goals and maximizing in-store and digital traffic
- Analyzed social media performance metrics, guest feedback, and marketing ROI to optimize future campaigns and develop data-driven strategies for growth
- Collaborated with the operations team to ensure consistent messaging across all guest touchpoints, from social media to in-store experiences
- Provided training and guidance to team members on maintaining brand standards in guest interactions, ensuring a consistent and exceptional guest experience.
Assistant Project Manager
ATEX group llc
Kansas City, MO
10.2020 - 06.2022
- Assisted in managing the planning, coordination, and execution of cell tower construction projects, including the transition from 4G LTE to 5G for major clients such as AT&T and T-Mobile
- Supported project managers in overseeing all phases of 4G LTE to 5G upgrades, including scheduling, budgeting, and resource allocation, ensuring projects were completed on time and within budget
- Collaborated with engineers, site supervisors, and subcontractors to ensure technical specifications, quality standards, and client requirements were met during the 5G deployment
- Coordinated with vendors for the procurement of materials and equipment, managing contracts and logistics to maintain project timelines and control costs
- Monitored compliance with safety regulations, local building codes, and industry standards specific to telecommunications, ensuring a safe working environment and adherence to legal requirements
- Acted as the point of contact between clients, internal teams, and stakeholders, providing regular updates on project progress, addressing concerns, and ensuring clear communication
- Assisted in the preparation of project documentation, including site surveys, progress reports, and close-out packages, maintaining accurate records for client review and future reference
- Played an active role in troubleshooting and mitigating risks to avoid project delays, ensuring seamless execution of upgrades from 4G LTE to 5G infrastructure.
Senior Manager
AMC Theatres
Kansas City, MO
05.2019 - 10.2020
- Directed all aspects of theatre operations, including guest services, concession management, and staffing, to ensure a seamless and enjoyable movie-going experience
- Led and developed management teams through hands-on coaching, performance evaluations, and leadership development programs, enhancing operational efficiency and team performance
- Oversaw financial performance by analyzing sales data, controlling labor costs, and managing budgets, contributing to consistent profit growth
- Ensured compliance with AMC's operational standards, safety protocols, and local health regulations to maintain a safe and welcoming environment for guests and staff
- Collaborated with corporate leadership to implement company-wide initiatives, drive promotional strategies, and meet key performance indicators (KPIs)
- Resolved complex guest issues and escalations, maintaining a high level of guest satisfaction and brand loyalty
- Managed inventory control for concessions and retail, ensuring product availability and minimizing waste through effective ordering and stock management
- Fostered a positive work culture by promoting teamwork, employee engagement, and open communication across all theatre departments.
Chick-fil-A Trainer
Chick-fil-A Restaurants
Springfield, MO
09.2018 - 05.2019
- Delivered hands-on training to new team members across various front-of-house and kitchen roles, ensuring a smooth onboarding experience
- Educated team members on company standards, procedures, and guest service protocols to maintain consistent high-quality service
- Coached employees on effective communication, teamwork, and efficiency, driving improved performance and guest satisfaction
- Ensured team members followed food safety standards, health regulations, and company policies to ensure a safe and productive work environment
- Collaborated with management to assess training needs, track progress, and continuously develop employee skills
- Spearheaded cross-training initiatives, helping team members gain versatility in multiple positions within the restaurant.
HR Manager
AMC Theatres
Springfield, MO
10.2016 - 09.2018
- Managed all HR functions, including recruitment, onboarding, and training of employees to ensure staffing needs were met and aligned with company culture
- Developed and implemented HR policies and procedures, ensuring compliance with local labor laws and AMC corporate standards
- Handled employee relations, including conflict resolution, performance evaluations, and disciplinary actions, fostering a positive and productive work environment
- Led employee engagement initiatives, improving staff retention and satisfaction through career development programs and team-building activities
- Administered compensation, benefits, and payroll processing to ensure accuracy and timeliness in line with company guidelines
- Advised management on HR best practices, workforce planning, and organizational development to support strategic business objectives
- Conducted regular performance reviews and created development plans for employees, promoting continuous growth and contribution to AMC's success
- Ensured compliance with all legal regulations and AMC's operational policies, including health and safety standards.
Assistant Manager
Sonic Drive-In
Boonville, MO
08.2015 - 09.2016
- Supervised daily operations, including managing shift schedules, ensuring quality service, and overseeing employee performance to maintain operational efficiency
- Trained, mentored, and developed staff, ensuring adherence to company policies, health and safety guidelines, and Sonic's customer service standards
- Managed inventory control, conducted weekly ordering, and tracked supplies to ensure optimal stock levels and minimize waste
- Addressed guest concerns and resolved issues promptly to maintain high levels of customer satisfaction and loyalty
- Assisted in financial management by overseeing cash handling, balancing registers, and making daily bank deposits
- Supported upper management by analyzing sales trends and operational reports to develop strategies for increasing revenue and improving service
- Led team meetings and provided ongoing feedback to foster a collaborative and motivated work environment.
Education
High School Diploma -
PennFoster High School
Associate's Degree - Graphic Design
Penn Foster
Springfield, MO09.2024
Skills
- Microsoft & Adobe (8 years)
- Organizational Skills
- Marketing Strategy Development
- Digital Marketing
- Customer Relationship Management (CRM)
- Strategic Planning
- KPI Tracking
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Certification
ServSafe Certified, 07/01/24, 07/01/29
Awards
Pirate Pride award - Award given for being an exemplary student and helping others without being asked. Honest and persistent student that puts passion in everything they do.
Timeline
Marketing Manager
Chick-fil-A Restaurants
12.2022 - Current
Assistant Project Manager
ATEX group llc
10.2020 - 06.2022
Senior Manager
AMC Theatres
05.2019 - 10.2020
Chick-fil-A Trainer
Chick-fil-A Restaurants
09.2018 - 05.2019
HR Manager
AMC Theatres
10.2016 - 09.2018
Assistant Manager
Sonic Drive-In
08.2015 - 09.2016
High School Diploma -
PennFoster High School
Associate's Degree - Graphic Design
Penn Foster