Miranda Tinsley
San Antonio
Summary
With a diverse background in marketing, social media management, project coordination, and team leadership, my comprehensive skill set allows me to contribute effectively across multiple industries. I have gained valuable experience at renowned companies such as Chick-fil-A and AMC Theatres, as well as within the telecommunications sector where I played a key role in the transition from 4G LTE to 5G. Throughout my career, I consistently developed strategies that drive engagement, streamline operations, and enhance customer experiences while maintaining a strong focus on operational efficiency and team growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing Manager
Chick-fil-A Restaurants
12.2022 - Current
- Developed and executed comprehensive marketing strategies to drive guest engagement, increase sales, and build brand awareness within the local community
- Managed all social media platforms, including Instagram and Facebook, creating and curating content that aligns with Chick-fil-A's brand image while increasing online visibility and engagement
- Led community outreach initiatives, including sponsorships, partnerships with local organizations, and event planning to strengthen Chick-fil-A's presence in the community
- Created and managed seasonal and promotional campaigns, ensuring alignment with corporate marketing goals and maximizing in-store and digital traffic
- Analyzed social media performance metrics, guest feedback, and marketing ROI to optimize future campaigns and develop data-driven strategies for growth
- Collaborated with the operations team to ensure consistent messaging across all guest touchpoints, from social media to in-store experiences
- Provided training and guidance to team members on maintaining brand standards in guest interactions, ensuring a consistent and exceptional guest experience.
Assistant Project Manager
ATEX group llc
10.2020 - 06.2022
- Assisted in managing the planning, coordination, and execution of cell tower construction projects, including the transition from 4G LTE to 5G for major clients such as AT&T and T-Mobile
- Supported project managers in overseeing all phases of 4G LTE to 5G upgrades, including scheduling, budgeting, and resource allocation, ensuring projects were completed on time and within budget
- Collaborated with engineers, site supervisors, and subcontractors to ensure technical specifications, quality standards, and client requirements were met during the 5G deployment
- Coordinated with vendors for the procurement of materials and equipment, managing contracts and logistics to maintain project timelines and control costs
- Monitored compliance with safety regulations, local building codes, and industry standards specific to telecommunications, ensuring a safe working environment and adherence to legal requirements
- Acted as the point of contact between clients, internal teams, and stakeholders, providing regular updates on project progress, addressing concerns, and ensuring clear communication
- Assisted in the preparation of project documentation, including site surveys, progress reports, and close-out packages, maintaining accurate records for client review and future reference
- Played an active role in troubleshooting and mitigating risks to avoid project delays, ensuring seamless execution of upgrades from 4G LTE to 5G infrastructure.
Senior Manager
AMC Theatres
05.2019 - 10.2020
- Directed all aspects of theatre operations, including guest services, concession management, and staffing, to ensure a seamless and enjoyable movie-going experience
- Led and developed management teams through hands-on coaching, performance evaluations, and leadership development programs, enhancing operational efficiency and team performance
- Oversaw financial performance by analyzing sales data, controlling labor costs, and managing budgets, contributing to consistent profit growth
- Ensured compliance with AMC's operational standards, safety protocols, and local health regulations to maintain a safe and welcoming environment for guests and staff
- Collaborated with corporate leadership to implement company-wide initiatives, drive promotional strategies, and meet key performance indicators (KPIs)
- Resolved complex guest issues and escalations, maintaining a high level of guest satisfaction and brand loyalty
- Managed inventory control for concessions and retail, ensuring product availability and minimizing waste through effective ordering and stock management
- Fostered a positive work culture by promoting teamwork, employee engagement, and open communication across all theatre departments.
Chick-fil-A Trainer
Chick-fil-A Restaurants
09.2018 - 05.2019
- Delivered hands-on training to new team members across various front-of-house and kitchen roles, ensuring a smooth onboarding experience
- Educated team members on company standards, procedures, and guest service protocols to maintain consistent high-quality service
- Coached employees on effective communication, teamwork, and efficiency, driving improved performance and guest satisfaction
- Ensured team members followed food safety standards, health regulations, and company policies to ensure a safe and productive work environment
- Collaborated with management to assess training needs, track progress, and continuously develop employee skills
- Spearheaded cross-training initiatives, helping team members gain versatility in multiple positions within the restaurant.
HR Manager
AMC Theatres
10.2016 - 09.2018
- Managed all HR functions, including recruitment, onboarding, and training of employees to ensure staffing needs were met and aligned with company culture
- Developed and implemented HR policies and procedures, ensuring compliance with local labor laws and AMC corporate standards
- Handled employee relations, including conflict resolution, performance evaluations, and disciplinary actions, fostering a positive and productive work environment
- Led employee engagement initiatives, improving staff retention and satisfaction through career development programs and team-building activities
- Administered compensation, benefits, and payroll processing to ensure accuracy and timeliness in line with company guidelines
- Advised management on HR best practices, workforce planning, and organizational development to support strategic business objectives
- Conducted regular performance reviews and created development plans for employees, promoting continuous growth and contribution to AMC's success
- Ensured compliance with all legal regulations and AMC's operational policies, including health and safety standards.
Assistant Manager
Sonic Drive-In
08.2015 - 09.2016
- Supervised daily operations, including managing shift schedules, ensuring quality service, and overseeing employee performance to maintain operational efficiency
- Trained, mentored, and developed staff, ensuring adherence to company policies, health and safety guidelines, and Sonic's customer service standards
- Managed inventory control, conducted weekly ordering, and tracked supplies to ensure optimal stock levels and minimize waste
- Addressed guest concerns and resolved issues promptly to maintain high levels of customer satisfaction and loyalty
- Assisted in financial management by overseeing cash handling, balancing registers, and making daily bank deposits
- Supported upper management by analyzing sales trends and operational reports to develop strategies for increasing revenue and improving service
- Led team meetings and provided ongoing feedback to foster a collaborative and motivated work environment.
Education
High School Diploma -
PennFoster High School
Associate's Degree - Graphic Design
Penn Foster
Springfield, MO09.2024
Skills
- Microsoft & Adobe (8 years)
- Organizational Skills
- Marketing Strategy Development
- Digital Marketing
- Customer Relationship Management (CRM)
- Strategic Planning
- KPI Tracking
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Certification
ServSafe Certified, 07/01/24, 07/01/29
Awards
Pirate Pride award - Award given for being an exemplary student and helping others without being asked. Honest and persistent student that puts passion in everything they do.
Timeline
Marketing Manager
Chick-fil-A Restaurants
12.2022 - Current
Assistant Project Manager
ATEX group llc
10.2020 - 06.2022
Senior Manager
AMC Theatres
05.2019 - 10.2020
Chick-fil-A Trainer
Chick-fil-A Restaurants
09.2018 - 05.2019
HR Manager
AMC Theatres
10.2016 - 09.2018
Assistant Manager
Sonic Drive-In
08.2015 - 09.2016
High School Diploma -
PennFoster High School
Associate's Degree - Graphic Design
Penn Foster