Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Andrea Bruemmer

Andrea Bruemmer

St. Louis,MO

Summary

I have been working directly with clients/customers in one facet or another since I was twelve. I am a problem solver, who loves check lists and truly satisfying a directive. I take direction well and I enjoy learning new things. I am an avid learner, when met with an unknown has no problem asking for help.



Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work History

Production Manager

Solstice Productions
SAINT LOUIS, United States
03.2018 - 03.2022
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Prepared and maintained production reports and personnel records.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
  • Identified areas for business improvements and utilized client feedback to drive developments.
  • Minimized lags by leading and scheduling personnel, boosting morale and implementing new protocols.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Successfully identified discrepancies and recommended changes to inventory to increase profits.
  • Communicated scheduling with 5 employees to promote on-time delivery.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.

Concierge

Hyatt Hotel St. Louis
St. Louis, MO
07.2007 - 03.2019
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Received and processed stock into inventory management system.
  • Used coordination and planning skills to achieve results according to schedule.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Onboarded new temps by entering employee information into systems.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Implemented and developed ticketing support and phone systems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Set and managed policies for concierge services and guest relations.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Reviewed upcoming events and planned for expected challenges.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Oversaw lobby operations and concierge services.
  • Coordinated luggage collection, transportation and storage.
  • Monitored staff training, scheduling and shift changes.

Education

Bachelor of Arts - History

University of Missouri - St Louis
St Louis, MO
09.2003 - 12.2008

Skills

Operations management

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Timeline

Production Manager

Solstice Productions
03.2018 - 03.2022

Concierge

Hyatt Hotel St. Louis
07.2007 - 03.2019

Bachelor of Arts - History

University of Missouri - St Louis
09.2003 - 12.2008

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