Lisa D. White
Richmond,VA
Summary
Hardworking multitasker with excellent time management abilities. Devoted to giving quality, honest, and prompt service to every customer and team associate for positive and memorable experiences. Committed to driving high sale goals, strong organization skills, polished in handling customer complaints, returns and stock replenishment. Flexible, motivated, and adaptable team player. Successful in efficiently resolving collection issues, discrepancies and short payments. Highly skilled in monitoring accounts, setting up payment plans, handling irate customers with professionalism and understanding while maintaining customer retention/sales and collections goals.
Overview
29
29
years of professional experience
Work History
Service Dispatch
Southeast Industrial Equipment Inc.
South Chesterfield, VA
10.1999 - Current
- Process, prepare, maintain, and invoice branch rental equipment and inventory.
- Process, dispatch, and maintain road and shop service request. Monitor inbound calls, emails, and faxes for new service orders.
- Communicate effectively with both internal teams and external customers regarding service order matters and provide support for other departments when necessary during peak periods. Also, provide administrative support to all management teams.
- Work closely with technicians and management to handle scheduling, and follow ups to ensure timely completion of service orders and provide customers with feedback on the progress of their service order requests. Prioritize and organized tasks to efficiently accomplish service goals.
- Process, track, and bill various contracted labor rates for time and material, preventive maintenance, and factory and misc. warranty services. Reconcile technician billable service hours to daily labor reports and reconcile both to process payroll.
- Set up all vendor and accounts receivables accounts and updates as needed.
- Manage, reconcile and replenish petty cash transactions on behalf of the branch office, monitor inventory levels of supplies; and order new supplies as necessary when branch stock is low.
- Prepare C-O-D invoices and process immediate payment in accordance with company policies and procedures.
- Answer incoming phone calls and emails from customers and vendors seeking assistance or information about products and services offered by the company. Assist with customer requests, and complaints, answer questions, and process credits and returns to improve customer satisfaction and customer retention. Investigate customer complaints concerning delayed or incomplete services.
Retail Sales Associate
Stein Mart, International Trading, Helig-Meyers
Richmond, VA
01.1995 - 04.2015
- Created and maintained sales environment to support business objectives.
- Tracked customer orders to ensure timely delivery of goods and services.
- Answered store and merchandise questions and led customers to wanted items.
- Created price tags and merchandise signs for new items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Associate of Arts - Medical Office Assistance
Rutledge Business College
Richmond VA06-1994
Skills
- Detail Oriented
- Geographical Knowledge
- Service Coordination
- Scheduling Expertise
- Customer Service
- Relationship Building
- Data Entry
- Negotiation
- Industry Expertise
- Sales Experience
Timeline
Service Dispatch
Southeast Industrial Equipment Inc.
10.1999 - Current
Retail Sales Associate
Stein Mart, International Trading, Helig-Meyers
01.1995 - 04.2015
Associate of Arts - Medical Office Assistance
Rutledge Business College
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