Melissa Leding
Mays Landing,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Surgical Scheduler Coordinator
Atlanticare Neurosurgery
03.2022 - Current
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Medical Assistant
Atlanticare Neurosurgery
03.2021 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
AtlantiCare Physician Group, Primary Care Plus
08.2019 - 03.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Point Medical
12.2015 - 07.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Education
Certifications -
Harris School of Business
Linwood08.2015
High School Diploma -
Absegami High School
Galloway, NJ06.1991
Skills
- HIPAA Compliance
- Strong Organization
- Office Administration
- Patient Scheduling
- Insurance Verification
- Calendar Management
- Surgical Procedures Knowledge
- Procedure Authorization
- Customer Service
- Problem-Solving
- Critical Thinking
- CPR Certified
Timeline
Surgical Scheduler Coordinator
Atlanticare Neurosurgery
03.2022 - Current
Certified Medical Assistant
Atlanticare Neurosurgery
03.2021 - 03.2022
Certified Medical Assistant
AtlantiCare Physician Group, Primary Care Plus
08.2019 - 03.2021
Certified Medical Assistant
Point Medical
12.2015 - 07.2019
Certifications -
Harris School of Business
High School Diploma -
Absegami High School
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