Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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KELLY UPPAL

Vacaville,CA

Summary

Seeking a challenging, long term growth position where I can contribute my strong management, technical and people skills towards maximizing the firm’s growth and business objectives and where I can continue to learn and improve my skill-sets each and every day.

Overview

23
23
years of professional experience

Work History

Loan Documentation Processor

First Northern Bank
12.2018 - Current
  • Prepare consumer, commercial and real estate loan documents following underwriting guidelines and policies
  • Work closely with loan officers to ensure entire loan packet is completed in a timely manner
  • Gather, organize and track loan documentation
  • Ensure all entity documentation, including state searches are completed
  • Accuracy and Thoroughness strong attention to detail, meet productivity standards and strive to increase productivity
  • Ability to analyze and solve problems quickly and efficiently
  • Maintain discretion and confidentiality of sensitive information
  • Communicate and resolve customer service issues in a timely manner
  • Verify customer loans, help with payment issues, and setting up loan to ensure proper payment has been received
  • Break down files for imaging
  • Prepare files for audits
  • LaserPro proficient
  • Produced on-time communications in support of new loan submissions
  • Perform all other duties as assigned

Branch Manager

Advantage Resourcing
03.2014 - 10.2018
  • Overseeing the daily operations of a team of recruiters and creating long-term strategies for the branch
  • Responsible for hiring, training and guiding a team of recruiters to achieving their set targets
  • Generate leads through marketing and networking
  • Cultivate strong client relationships by meeting with clients frequently to understand their needs so that they can address them through customized staffing solutions
  • Ensure that all financial performance goals are met and oversee the attainment of budgeted sales and profit goals through business development and growth of customer base
  • P&L, GL, AP/AR.

Account Representative

WASHINGTON HARRIS GROUP
TRAVIS AFB, CA
05.2012 - 12.2013
  • Manage and supervised 120+ healthcare contractors for Travis, Nellis and Beale Air Force Base
  • Worked with employee from first contact to on- the job placement
  • Handle any HR or work related issues with supervisors and resolve in a timely manner
  • Work closely with supervisors to promote a better environment for employees to work in and make sure AF and contract guidelines were followed
  • Manage contracted hours and work closely with contract management
  • Help manage new contract/business that may arise
  • Managed all aspects of recruitment and candidate placement in a timely manner
  • Worked closely with recruiters and vendors to assure all open positions filled with qualified candidates.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.

Program Manager

LUKE & ASSOCIATES
TRAVIS AFB, CA
10.2008 - 05.2012
  • Supervised and placed 150+ professional employees with the U.S Government on contracts
  • Worked with healthcare contracted personnel from start to finish of hiring cycle: beginning with recruitment, contracts, salary negotiation and finalizing benefits
  • Ensures healthcare employees are current on certifications and licensure
  • Responsible for handling all issues regarding HR, employee relations, and works closely with USAF supervisors to handle any employee issues
  • Work experience with U.S. Government issued contracts and up to date on all contract negotiations
  • Instrumental in being awarded 6 government contracts for the firm
  • Responsible for creating training and instruction manual for corporate employees about processes at Travis AFB.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.

Operations Manager

INTELISTAF
TRAVIS AFB, CA
04.2002 - 04.2007
  • Oversaw placement of 40 Registered Nurses and Licensed Vocational Nurses for the David Grant Medical Center
  • Responsible for employee integration to David Grant Medical Center
  • Managed all aspects of recruitment and placement with an 86% fill ratio
  • Managed employee evaluation and training programs and procedures
  • Reviewed internal and external candidate applications and coordinated interviews with appropriate department and nurse managers
  • Managed all aspects of employee relations, worker’s compensation, unemployment and all aspects of HR
  • Responsible for reporting staffing statistics to all nurse managers and Nurse Executive Committee
  • Guided branch through successful conversion to new company
  • Succeeded in managing turnover rates for nurses by organizing employee gatherings and employee interaction.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.

Branch Manager

WESTAFF
VALLEJO, CA
01.2001 - 04.2002
  • Managed all facets of the branch, including sales, customer service and supervision of two staffing coordinators and temporary employees
  • Provided staff training, coaching and evaluation of all employees on a regular basis
  • Responsible for all aspects of HR
  • Responsible for all collections and A/R and A/P
  • Maintained all daily branch operations; created and maintained listings of prospective and major accounts, established sales programs and promotions
  • Developed new recruiting methods to ensure maximum success through job fairs, newspaper ads, and Monster.com
  • Screened, interviewed and placed qualified applications to various customers with open positions, and maintained all information regarding background and social security checks
  • Reviewed, interpreted and utilized reports from upper management and corporate in daily functions of the branch
  • Responsible for all workers compensation claims, filing of all reports to deter worker’s compensation fraud
  • Responsible for monthly P & L statement
  • Created new branch budget for 2002
  • Met and surpassed the sales forecast for
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

On-Site Manager

MEYER CORP
FAIRFIELD, CA
04.2000 - 01.2001
  • Responsible for 150+ employees placed with Meyer Corporation in Vallejo and Fairfield
  • In- charge of employee relations, discipline, workers compensation, unemployment defenses, and all aspects of full-services HR Department
  • Placed advertisements in appropriate publications, interviewed employees, checked references and improved turnover with excellent selection techniques
  • Responsible for all payroll, billing accounts receivable/payable and monthly P&L statements.
  • Interviewed, hired and trained new workers.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Supervised contractor work processes and adherence to project schedule.

Branch Manager

LABOR READY
FAIRFIELD, CA
06.1997 - 04.2000
  • Responsible for meeting weekly and yearly budget
  • Screened and trained new Branch Managers and Customer Service Representatives for District Manager
  • Instrumental in opening two new branches in the bay area and canvassing for new branch locations
  • Developed telemarketing plans for Customer Service Reps and Sales Representative
  • Managed 100+ employees who were dispatched to different jobsites
  • Responsible for P&L statements, outside sales, collections, jobsite visits, workers compensation and codes, recruiting and terminations of all employees
  • Met an exceeded 1999 budget by 13.5% (broke record sales for 1999)
  • Placed several times in the top 10 branches in California
  • Awarded Branch of the Quarter for highest sales in the district.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Education

Bachelor of Arts - Speech Communication

California State University

Skills

  • Accounts Payable and Accounts Receivable/P&L
  • Communications Skills
  • Contracts Management
  • Recruitment
  • Cost Data Analysis
  • Adaptable to Changing Conditions
  • Proactive and Focused
  • Process Improvement
  • Account Reviews
  • Customer Service
  • Conflict Resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Loan Documentation Processor

First Northern Bank
12.2018 - Current

Branch Manager

Advantage Resourcing
03.2014 - 10.2018

Account Representative

WASHINGTON HARRIS GROUP
05.2012 - 12.2013

Program Manager

LUKE & ASSOCIATES
10.2008 - 05.2012

Operations Manager

INTELISTAF
04.2002 - 04.2007

Branch Manager

WESTAFF
01.2001 - 04.2002

On-Site Manager

MEYER CORP
04.2000 - 01.2001

Branch Manager

LABOR READY
06.1997 - 04.2000

Bachelor of Arts - Speech Communication

California State University

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KELLY UPPAL