Anne- Maissa Lafleur
Queens,New york
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Costumer Services
Arise Platform
01.2022 - 12.2023
- Provided technical support for troubleshooting software applications used by customers.
- Performed data entry of customer orders into the company's order management system.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
costumer services
SSP America JFK airport
12.2022
- Assisted customers with sales and return
- Computed and recorded totals of transaction
- Prepared daily sales reports
- Received payments from customers
- Maintained clean orderly checkout areas.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Followed up with customers after transactions to ensure satisfaction levels were met.
Education
High School Diploma -
Institutioon Notre Dame De Lourde
Haiti07-2018
Skills
- Bilingual (French, Spanish, Creole)
- Problem Resolution
- Schedule mastery
- Customer Order Management
- Consultative Sales
- Technical Support
- Microsoft Excel
Languages
Spanish
Professional
French
Native/ Bilingual
Timeline
costumer services
SSP America JFK airport
12.2022
Costumer Services
Arise Platform
01.2022 - 12.2023
High School Diploma -
Institutioon Notre Dame De Lourde