Microsoft office
Caiyante Atkinson Gray
Human Resources Manager
Sacramento,CA
Summary
Decisive Human Resources Representative performs highly responsible personnel management duties requiring advanced personnel skills and techniques in major functional areas of HR. Establishes and maintains effective working relationships with various operating units to effectively accomplish recruitment, employee records, benefits and management development and training tasks. Consistently exercises initiative and independent judgment and skilled at building and managing interpersonal relationships at all levels to objectively coach employees through complex, difficult and emotional issues.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
RECRUITMENT/HR REP
Direct Delivery Service, Inc. DDS INC
Sacramento, CA
10.2019 - Current
- Oversee all staffing needs and operations of the company
- Liaise with recruiting agencies to fill vacancies in a timely manner
- Support candidate screening and hiring processes
- Facilitate procedures after hiring regarding employee relocation, legal documents etc
- Assist in preparation and execution of orientation and training plans
- Develop work schedules by allocating employees in shifts and positions
- Assume responsibility for timekeeping and time off requests
- Collaborate with payroll to ensure correct employee compensation
- Ensure compliance with internal and external policies and regulations
- Prepare and submit reports on staffing operations
Receptionist/Administrative Assistant
Cali Med
Sacramento, CA
11.2018 - 03.2020
- Greeted customers, visitors, patients, and guests
- Checked in visitors for their appointments and reservations
- Screened and directed calls, took messages and directed visitors
- Contacted clients and customers
- Answered all customer and visitor questions
- Made appointments and reservations
- Input customer information
- Made copies and scanned documents
- Maintained office records
Area Director CSR II
Faneuil- Blue Cross Blue Shield MI
Sacramento, CA
08.2016 - 05.2020
- Onboarding and intake training
- Quality supervisor/ PSR call monitoring and training
- Increase standards of customer service
- Provide training and development for staff
- Communicate with clients on a regular basis
- Ensure quality consistency across the region
- Maximize sales and profitability in the region
- Set sales targets for individual locations
- Manage day-to-day operations within the organization
- Oversee employee work on a daily basis to ensure adherence to organizational standards and guidelines
- Meet regularly with managed employees to provide critical feedback and encouragement.
Associate Lead
Volt workforce Solutions- Apple inc
Sacramento, CA
04.2017 - 09.2018
- Training new associates in their job duties and monitoring their progress until they have reached adaquate and required performance rates
- Tracked all paperwork for procurement, service and work orders while consistently logged in
- Ecorded completed work of staffed employees.
Education
Diploma -
Florin High School
Skills
Benefits and compensation
Wages and salary
Training development
Talent management
Candidate Sourcing
Recruitment
Team Building
Training and mentoring
Risk management
Pre-Employment Screening
File and records management
Google Workspace
Conflict Resolution
Planning and Coordination
Problem-Solving
Analytical and Critical Thinking
Customer Service
Report preparation
Complaint resolution
Multi-line phone talent
Service standard compliance
Professional telephone demeanor
Educating customers
Quality controls
Productivity Standards
Performance improvements
Certification
May 2020 to 2022
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Software
CSM
Microsoft teams
Multi-line phone system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
RECRUITMENT/HR REP
Direct Delivery Service, Inc. DDS INC
10.2019 - Current
Receptionist/Administrative Assistant
Cali Med
11.2018 - 03.2020
Associate Lead
Volt workforce Solutions- Apple inc
04.2017 - 09.2018
Area Director CSR II
Faneuil- Blue Cross Blue Shield MI
08.2016 - 05.2020
Diploma -
Florin High School