Stephanie Bolt
Customer Service
Colorado Springs,CO
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am very outgoing & enjoy just talking & listening to people. I never meet a stranger I've always said I meet friends! Dedicated to customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems.
Overview
14
14
years of professional experience
Work History
Receptionist
Colorado Springs Partners In Women's Health
Colorado Springs, CO
05.2002 - 07.2008
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Retail Store Manager
Trade Secret Salon
Colorado Springs, CO
1992.03 - 2000.05
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Helped customers locate appropriate store locations of haircare products, answered questions about products, and provided solutions for various customer service issues.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Performed nightly store and team performance audits.
- Submitted orders for new inventory.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Examined merchandise to verify correct pricing and attractive displays.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Optimized store displays and appearance via strategic merchandising.
Education
GED -
Rampart High School
Colorado Springs, CO06.1992
Skills
- Customer Complaint Resolution
- Attention to Detail
- Documentation and Reporting
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry and Database Software
- Reliable and Punctual
- Records Management
- Positive Attitude and Energetic
- Customer Service-Oriented
- Computer Proficiency
- Courteous and Professional
- Payment Processing
- Visitor and Customer Relations
- Prioritization and Time Management
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Meeting Support
- Conflict Resolution
- Catering Coordination
- Billing and Invoicing
- Document Management
- Personal Initiative
- Automated and Manual Data Entry
- Basic Math
- Claims Handling
- Lobby Maintenance
- Team Collaboration
- Positive Attitude
- Data Entry
I'm certified in crystal healing & I believe that kindness is always the best approach
At the end of the day the what matters to me is being kid & never judging anyone because unless you've walked in someone else's shoes you don't know their story! Be kind is my motto
Timeline
Receptionist
Colorado Springs Partners In Women's Health
05.2002 - 07.2008
Retail Store Manager
Trade Secret Salon
1992.03 - 2000.05
GED -
Rampart High School
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