Mariceli Baez Ramirez
Orlando,FL
Summary
Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with strong history of surpassing objectives by leveraging selling and advanced people skills. Talented at generating leads and demonstrating products to close high-volume sales. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Hardworking employee enthusiastic about learning sales technics and services field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Toll Tag Sales Attendant/ ATS
Shimmick Construction
Orlando, Florida
09.2018 - 11.2021
- Maintained organized, presentable merchandise to drive continuous sales.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared large cash deposits with zero discrepancies.
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Responded to and resolved customer questions and concerns.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed
Toll Collector
Express Employment Professionals
Orlando, Florida
03.2017 - 09.2018
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in English and Spanish to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Performed cash, card and check transactions to complete customer purchases.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales
- Performed cash, card and check transactions to complete customer purchases
Assistant Manager/Receptionist
Dust Buster Group
Orlando , Florida
07.2013 - 12.2013
- Achieved recognition for contribution to store success by optimizing sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered large volume of incoming calls daily over 50 call daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
Dispatch Supervisor
The Grandchildren's Transportation
Orlando , Florida
03.2011 - 03.2013
- Maintained updated and detailed records of calls in physical and electronic database.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Communicated with customers daily about freight movements and delivery timetables.
- Coordinated pickups and deliveries across town and discuss pricing for every load.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Received new orders, prepared documentation and assigned personnel.
Delivery Driver
Fedex Home Delivery
Orlando, Florida
05.2005 - 04.2009
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Fostered positive working relationships with regular customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Loaded 120 stops delivery vans per shift
Merchandise Associate
Walt Disney World Resort
Orlando , Florida
01.1999 - 12.2004
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Greeted, serviced and thanked all customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information and pricing.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Arranged consistent shelves, bins and racks at 2 locations by following established planograms
Education
Some College (No Degree) - General Studies
Universidad Catolica De Puerto Rico
Mayaguez, PRHigh School Diploma -
Jose De Diego High School
Mayaguez, PR 05.1987
Skills
- Store Policies and Procedures
- Product Knowledge
- Excellent Written and Verbal Communication
- Payment Processing
- Customer Service
- Security Practices
- Building Customer Relationships and Loyalty
- Guest Services
- Staff Support
- Cash Handling
- Safety and Cleanliness Standards
Speak Spanish and English
Availability to speak, write and read Spanish and English
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Toll Tag Sales Attendant/ ATS
Shimmick Construction
09.2018 - 11.2021
Toll Collector
Express Employment Professionals
03.2017 - 09.2018
Assistant Manager/Receptionist
Dust Buster Group
07.2013 - 12.2013
Dispatch Supervisor
The Grandchildren's Transportation
03.2011 - 03.2013
Delivery Driver
Fedex Home Delivery
05.2005 - 04.2009
Merchandise Associate
Walt Disney World Resort
01.1999 - 12.2004
Some College (No Degree) - General Studies
Universidad Catolica De Puerto Rico
High School Diploma -
Jose De Diego High School
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