Summary
Overview
Work History
Education
Skills
Timeline
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Jayson Cruz

Chicago,IL

Summary

Organized Transportation Manager competent in increasing efficiency and formulating strategies for minimizing cost. Highly talented in efficiency planning, cost reduction, and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.

Overview

23
23
years of professional experience

Work History

Transport Administrator

Cruz Control Transportation,LLC
Chicago, IL
06.2014 - Current
  • Managing and coordinating day-to-day operations in order to ensure maximum efficiency, competency and customer satisfaction
  • Conducted research to address shipping errors and packaging mistakes.
  • Knowledgeable about financial, marketing, labor and operational aspects of company day-to-day shipping and receiving overseeing more than 4,000 packages per day.
  • Negotiated with several different freight companies and received annual contracts resulting in cost savings of 30%.

Project Manager

Social Security Administration, SSA
Chicago, IL
01.2010 - 06.2014
  • Responsible for day-to-day management of call center decreasing customer hold times by 35%
  • Established daily standard for what work needs to be done, when and who's going to do it to ensure maximizing production time
  • Looking at risks involved of punctual phone calls and managing these risk
  • Analyzing rewards to make sure it outweigh risks
  • Analyzing call center metrics, ensure company and staff meet goals, and provide reliable, efficient support for customers.

Legalist Specialist

Social Security Administration, SSA
Chicago, IL
04.2002 - 01.2010
  • Made final determination on benefit entitlement decisions.
  • Direct telephone contact with public to resolve issues or discrepancies and provide them with their rights under Social Security laws
  • Adjust established benefits and effectuating payments and using state-of-the-art computer technology to access and update information about claims
  • Determined if applicant's are eligible to receive or continue receiving benefits and or payments for various Social Security Programs
  • Answered questions from callers on (800) telephone network, to resolve issues with Social Security Programs

Building Manager

University Of Illinois At Chicago
Chicago, IL
03.1999 - 04.2002
  • Directed financial operations for building to maintain optimal budget targets.
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Managed operations, maintenance, and improvement of properties.
  • Performed regular inspections of facility and documented all inspection information in reports.

Education

Ph.D. - Clinical Psychology

DePaul University
Chicago, IL
05.2010

Master of Science - Public Administration

Governors State University
Park Forest, IL
12.2004

Bachelor of Arts - Psychology

Chicago State University
Chicago, IL
05.2002

Skills

  • Logistics Database Management
  • Equipment Inspections
  • Decision Making
  • Analytic Tools and Methods
  • Problem Solving
  • Operations Control
  • Time Management
  • Verbal and Written Communication
  • Budget Preparation and Management
  • Detail-Oriented
  • Shipping Activity Oversight
  • Cost Analysis

Timeline

Transport Administrator

Cruz Control Transportation,LLC
06.2014 - Current

Project Manager

Social Security Administration, SSA
01.2010 - 06.2014

Legalist Specialist

Social Security Administration, SSA
04.2002 - 01.2010

Building Manager

University Of Illinois At Chicago
03.1999 - 04.2002

Ph.D. - Clinical Psychology

DePaul University

Master of Science - Public Administration

Governors State University

Bachelor of Arts - Psychology

Chicago State University

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Jayson Cruz