Overview
Work History
Work Availability
Timeline
Summary
Skills
Education
ed
MICHELLE YOUNGER

MICHELLE YOUNGER

Lake Havasu City,AZ

Overview

12
12
years of professional experience

Work History

Independent Contractor

DoorDash
Salem
07.2021 - 10.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
  • Take orders from a central dispatch system, and ensure that they are fulfilled in a timely and accurate manner
  • Open the doordash app and check orders to determine details and addresses for pick-up and delivery
  • Drive the vehicle to the restaurant and collect food and drinks as listed in the work order
  • Check packed orders to ensure the accuracy of the order
  • Call the customer if there is confusion in finding the address of the customer
  • Ensure that food orders are expedited by following up properly
  • Ensure that all safety, sanitation, and COVID-19 procedures are adhered to throughout the delivery
  • Deliver orders to customers in a professional and friendly manner
  • Leave food on the door if the customer requests, and take a picture containing the door and food
  • Contact customer service agents (if needed) to provide them with information on delivered food items
  • Consulted with customers to assess needs and propose optimal solutions.

CNA

Mennonite Village
10.2016 - 06.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Assisted patients with personal needs, feeding, hygiene, medications, and transportation
  • Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Participated in meetings with multidisciplinary healthcare teams to help effectively manage patient conditions with regular testing and assessments
  • Monitored and interacted with patients daily to ensure patient's personal needs were satisfied
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Followed all safety procedures to ensure patient safety and eliminate infection.

SALES REPRESENTATIVE

Eddie Bauer
11.2017 - 02.2018
  • Interacted with 100 customers over an average shift
  • Maintained a high level of customer satisfaction by resolving customer inquiries and quickly resolving issues
  • Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
  • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development
  • Increased sales with a free consultation on products and services and applying customer service and upselling techniques
  • To improve marketing effectiveness, tailored sales approaches and techniques to specific clients' needs
  • Increased sales by offering advice on purchases and promoting additional products.

MEDICATION AIDE

Four Seasons RCF
10.2015 - 08.2016
  • Communicated daily with clients to ensure all personal needs and requests were satisfied
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Administered prescribed drugs to high-volume patient caseload, ensuring accuracy
  • Reported changes in patient status regarding drug therapy
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Interacted kindly with patients and families and displayed an upbeat, outgoing attitude, resulting in long-term, professional relationships
  • Provided patients with assistance in completing daily tasks, reducing the daily burden on family members
  • Documented behavior and emotional responses of clients to address concerns and protect each person from harm
  • Administered medications to patients and communicated vigilantly for adverse side effects
  • Helped patients safely transition between sleeping surfaces and mobility assistance
  • Took patient vital signs, height and weight measurements and monitored glucose.

AFCH MANAGER

Sweet Bye N' Bye
04.2015 - 10.2015
  • Onboarded new employees with training and new hire documentation
  • Accomplished multiple tasks within established timeframes
  • Consulted with supervisors to assess cases and plan strategies for enhancing care
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency
  • Arranged transportation and documented details of discharge transition plans
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed
  • Increased medication and medical terminology knowledge through research and continuing education
  • Ordered all pharmacy supplies, medications and kept check on inventory levels
  • Worked with providers to define quality metrics and outcome reporting process
  • Provided safe mobility support to help patients move around personal and public spaces
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Monitored and updated residents individual service plans.

Resident Care Aide

Sweet Bye N' Bye
04.2014 - 04.2015
  • Monitored and updated residents' individual service plans
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Administered medications and treatments to patients and reported side effects to the nurse in charge
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Took vital signs of clients and logged information
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Monitored and maintained cleanliness, sanitation, and organization of residential house
  • Kept a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
  • Planned, prepared and served meals and snacks according to prescribed diets.

Caregiver/Medication Aide

Turner Retirement Homes
03.2012 - 03.2014
  • Monitored client's vital signs, administered medications and tracked behavior to keep healthcare supervisor well-informed
  • Increased medication and medical terminology knowledge through research and continuing education
  • Collaborated with nurses and physicians for improved medication outcomes
  • Administered medications to patients and remained vigilant for negative side effects
  • Reported changes in patient status regarding drug therapy
  • Kept records of patient details, medications, and other activities
  • Monitored glucose levels and gave insulin shots
  • Keep up on medication inventory and ordered medication as needed
  • Interacted kindly with patients and families and displayed positive outgoing attitude resulting in establishment of long-term, professional relationships
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Assisted with personal care, dressing guidance, grooming
  • Conferred with the supervisor to discuss patient condition and medical care
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Maintained frequent supervision of residents unable to call for assistance
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Entertained, conversed and read aloud to keep patients mentally alert
  • Provided safe mobility support to help patients move around personal and public spaces
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Independent Contractor

DoorDash
07.2021 - 10.2023

SALES REPRESENTATIVE

Eddie Bauer
11.2017 - 02.2018

CNA

Mennonite Village
10.2016 - 06.2018

MEDICATION AIDE

Four Seasons RCF
10.2015 - 08.2016

AFCH MANAGER

Sweet Bye N' Bye
04.2015 - 10.2015

Resident Care Aide

Sweet Bye N' Bye
04.2014 - 04.2015

Caregiver/Medication Aide

Turner Retirement Homes
03.2012 - 03.2014

Associate of Science - Psychology

Chemeketa

Summary

Over ten years of providing exceptional customer service in various job functions. Ability to communicate effectively and clearly in person, phone, and email. Ability to make decisions based on customer/client needs. Detail-oriented. My food service experience was a while ago. I have had a gap in the workforce due to many life changes and travel. I am settling down now. Ask if you have questions. However I have continued to be in customer service positions in all my jobs since. I have had a gap in the workforce due to many life changes and travel. I am settling down now. Ask if you have questions.

Skills

Dependable
Adaptable
Positive Attitude
Building Customer loyalty
Self-Motivated
Teamwork and Collaboration
Ordering Procedures
Food Preparation and Safety

Product Displays
Professional Appearance
Point Of Sale Knowledge
Self-Motivated
Restaurant Experience
Customer Service Skills
Food Safety

Education

Associate of Science - Psychology

Chemeketa
Salem, OR

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MICHELLE YOUNGER