Marie Smith
Franklin,TN
Summary
Personable and energetic with strong background in team coordination and customer service, seeking to transition into new field. Experience in leadership, operational management, and conflict resolution, while consistently striving for positive outcomes. Proactive and goal-oriented with time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills! Committed to leveraging these qualities to drive team success and contribute to growth.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chick-fil-A
12.2022 - 05.2024
- Trained new employees on company policies and procedures.
- Lead a team of employees to ensure smooth operation of tasks.
- Gave feedback to management for company developed, and helped implement strategies to improve overall performance of restaurant.
- Worked in high pressure and quick decision-making environment.
- Promoted a positive work environment and culture through open communication and constructive feedback.
- Worked closely with team members to schedule breaks to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cashier
Harris Teeter
01.2021 - 11.2021
- Managed cash transactions accurately and efficiently in a fast-paced retail environment
- Provided customer service by efficiently processing purchases and handling customer inquiries
- Trained new employees on cash handling procedures and customer service techniques
- Maintained a clean and organized workspace to ensure a positive shopping experience for customers
- Awarded employee of the month
- Multiple guest compliments for excellent customer service and hospitality
Skills
- Leadership
- Communication
- Learning Fast
- Problem-solving
- Decision-making
- Strategic planning
- Conflict Resolution
- Organization
- Customer service focus
Languages
English
Timeline
Shift Manager
Chick-fil-A
12.2022 - 05.2024
Cashier
Harris Teeter
01.2021 - 11.2021
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