Mark Fitz Gerald Williams
Martinez,Georgia
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.
Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management and shipment processing.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Supported clients in defining goals and planning actions to achieve progress. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
25S Satellite Communication Systems Operator
Army
06.2023 - 10.2023
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Monitored system and application availability and performance information to support efficient operation.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Maintained network users, mail accounts and directories to optimize network security.
Parts Specialist-Service Writer
Harley Davidson Inc
08.2022 - 03.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Manager
Vaposeum
01.2017 - 11.2021
- Managed day-to-day operations, including supervision and assignment delegation for training and aiding in the development of my team.
- Executed new training initiative to improve skills and develop leaders from within.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Parts Sales Associate
Advanced Auto Parts
05.2016 - 01.2021
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Used troubleshooting methods to identify issues with mechanical tools.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
Education
GED -
Augusta Technical College
Augusta, GA02.2016
Skills
- Quality inspection
- Invoice preparation
- Customer service
- Issue and conflict resolution
- Staff development
- Project management
- Dependable and reliable
- Adaptive team player
- Savvy negotiator
- Superb sales professional
- Cheerful and energetic
- Excellent multi-tasker
- Cash handling accuracy
- Superior communication skills
- Personnel training and development
- Time management
Timeline
25S Satellite Communication Systems Operator
Army
06.2023 - 10.2023
Parts Specialist-Service Writer
Harley Davidson Inc
08.2022 - 03.2023
Manager
Vaposeum
01.2017 - 11.2021
Parts Sales Associate
Advanced Auto Parts
05.2016 - 01.2021
GED -
Augusta Technical College
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