Amina Ahmed
Stone Mountain,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
AppleCare Advisor
Apple
Remote
06.2020 - 06.2022
- Resolved service and technical problems for customers by asking clear and specific questions.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Utilized diagnostic tools to identify and solve variety of technical issues.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed call flow to respond to technical support needs of customers.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA 08.2018 - Current
High School Diploma -
Clarkston High School
Clarkston, GA 08.2014 - 05.2018
Skills
Technical documents comprehension
Technical issues analysis
Flexible and Adaptable
Critical Thinking
Good Telephone Etiquette
Decision Making
Excellent Communication
Timeline
AppleCare Advisor
Apple
06.2020 - 06.2022
Bachelor of Science - Biology
Georgia State University
08.2018 - Current
High School Diploma -
Clarkston High School
08.2014 - 05.2018