Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amina Ahmed

Stone Mountain,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

AppleCare Advisor

Apple
Remote
06.2020 - 06.2022
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
  • Utilized diagnostic tools to identify and solve variety of technical issues.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed call flow to respond to technical support needs of customers.

Education

Bachelor of Science - Biology

Georgia State University
Atlanta, GA
08.2018 - Current

High School Diploma -

Clarkston High School
Clarkston, GA
08.2014 - 05.2018

Skills

Technical documents comprehension

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Timeline

AppleCare Advisor

Apple
06.2020 - 06.2022

Bachelor of Science - Biology

Georgia State University
08.2018 - Current

High School Diploma -

Clarkston High School
08.2014 - 05.2018

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Amina Ahmed