Ariana Ahmadi

Crisis Worker Employee and Volunteer Training

• Delivered bi-weekly web-based live training sessions to classroom of 15 or more Crisis Workers.
• Assisted in scheduling monthly trainings in tandem with New Hire Orientation with consideration for all employees working shifts outside of standard business hours.
• Delivered Crisis Worker core classroom training modules monthly.
• Tracked all Crisis Worker training progress through online and live training sessions.
• Delivered Crisis Worker annual refresher training to meet AAS and CUSA accreditation requirements in coordination with Training and Support Manager and Annual Training Plan.
• Delivered web-based live training sessions in support of online refresher training curriculum.
• Creating new trainings in accordance to needs of Crisis Workers.

Crisis Worker Resources

• Developed and managed library of resources for Crisis Workers to utilize to provide for cliental. Resources vary and include but are not limited to Sexual Assault, Financial Assistance, Housing, Domestic Abuse, Psychiatric, Substance Abuse Recovery resources.
• Creating and delivering Tip Sheets for Crisis Workers to utilize in assistance with their roles.
• Creating How-To videos on using various platforms (Five9, iCarol, PureConnect) for learning purposes.
• Providing support and scheduling 1 on 1 meetings with various Crisis Workers to check on interpersonal and workplace related issues.

Providing and Coordinating Support to Employee and Volunteer Crisis Workers

• Providing phone call and remote check-in sessions with over 50+ Crisis Workers.
• Providing debriefing and specialized support planning around certain Crisis Workers.
• Tracking Support progress and support needs of various Crisis Workers monthly.
• Conducting Volunteer and Employee Interviews and assisting in new hire process.
• Responding to Crisis Worker emails and providing support with Technical, Interpersonal and Workplace related issues.

Interviewing, Reference Checking and Background Checking Crisis Workers

• Conducting Interviews for both Employee and Volunteer Crisis Workers alike.
• Looking over applications of Crisis Workers and assisting in vetting process.
• Conducting and ordering background checks on Crisis Workers.
• Conducting reference checks and contacting references in regards to Crisis Workers.
• Managing over and tracking onboarding progress for both Employees and Volunteers.

Suicide Prevention on Various Platforms (Call, Text and Chat)

• Taken in over 400 contacts related to Suicide Prevention and Mental Health Wellness.
• Conducted follow-ups with clients to determine need for extended assistance.
• Performed verbal de-escalation to resolve crises.
• Supported clients in developing coping skills.
• Triaged and responded to telephone mental health crisis intervention.
• Documented all client interactions and interventions.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Conversed with individuals in crisis which called or texted hotline for assistance.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Developed and implemented treatment plans and modified according to presentation.