Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmin Gullion

Reston,VA

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Dog Groomer and Client Service Representative

Scenthound
02.2023 - 11.2023
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Monitored animals for behavioral problems and signs of health issues.

Front Desk Receptionist

European Wax Center
11.2022 - 03.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Crew Team Member

Sweetgreen
03.2022 - 12.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Trained new team members on procedures, customer service, and sales techniques.

Shift Leader in Training

Chick-fil-A
04.2021 - 08.2022
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Supported and coached employees as part of successful training initiatives.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Customized training sessions by employee type, level and management requirements.
  • Produced detailed training reports to comprehensively assess employee performance.

Education

High School Diploma -

South Lakes High School
Reston, VA
06.2023

High School Diploma -

Chantilly High School
Chantilly, VA
06.2023

Skills

  • Medical Terminology
  • Front Office Management
  • Spreadsheet Tracking
  • File Management
  • Call Routing
  • Guest Relations
  • Cross-Cultural Competence

Timeline

Dog Groomer and Client Service Representative

Scenthound
02.2023 - 11.2023

Front Desk Receptionist

European Wax Center
11.2022 - 03.2023

Crew Team Member

Sweetgreen
03.2022 - 12.2022

Shift Leader in Training

Chick-fil-A
04.2021 - 08.2022

High School Diploma -

South Lakes High School

High School Diploma -

Chantilly High School

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Jazmin Gullion