Kary Wilson
Summary
Professional Summary To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Office Administrator
Hopper Termite And Pest
03.2023 - Current
- Interact with customers by phone, email, or in-person to provide information.
- Facilitated and coordinated Technician service schedules
- Maintain electronic and paper filing systems for easy retrieval of information. Reconciled account files and produced monthly reports.
- Maintain positive customer relations while maintaining professional demeanor when addressing unhappy or angry customers. Using a head-on approach, while implementing successful resolutions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Accounting Coordinator
MoistureShield
09.2022 - 03.2023
- Organize and process daily accounting invoices, statements and records. While Reviewing accounts, resolving coding errors. Tracked recurring expenses for accrual entries.
- Maintained accurate documentation regarding 100's of accounts. Payables and accounts receivables in accordance with company policies.
- Maintained integrity of general ledger and chart of accounts. Entered journal updates to balance general ledger accounts.
Customer Service Representative Specialist
MoistureShield
08.2021 - 09.2022
- Trained new personnel regarding company operations, policies and services. For a certain target product group.
- Answered constant flow of customer calls with minimal wait times. While meeting guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records and consistency.
Caregiver
Lauren and Kody Crespin, Daycare
08.2020 - 05.2021
- Provided personal care to each child's individual needs during Covid pandemic
- Transported children to and from appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Built strong relationships with children to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Customer Service Representative
TMSI Transportation Management Services Inc
07.2016 - 08.2020
- Answered multiple phone line system. Proceeded to transfer, take messages, answer customers inquiry
- Looked over daily paperwork for 3 separate warehouses
- Conducted weekly, bi-weekly, and monthly inventories
- Filled daily, weekly, monthly paperwork
- Organized for yearly audits
- Made sure that product matched customers product lists and quantities
- Restructured 3 separate product lines by pallet ID numbers. This was maintain correct product numbers and quantities for inventory.
- Trained staff on operating procedures and company services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Care Technician
The Little Clinic
06.2015 - 07.2016
- Greet customers entering clinic to ascertain what each customer wants or needs
- Answered average of over 50 calls per day by addressing customer inquiries, solving problems and providing product information Earned management trust by serving as key holder, responsibly opening and closing clinic
- Effectively communicate with and support sales, marketing and administrative teams on daily basis
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Performed clerical duties, such as word processing, data entry, answering phones and filing and other miscellaneous clerical requirements
- Participate in physical inventory counts on weekly basis
- Manage specimen sample handling, receiving, storage and inventory
- Review medical records for completeness and filed records in alphabetic and numeric order
- Monitored vital signs, such as blood pressure and pulse
- Maintained clean, healthy and safe environment
- Monitored expiration of medical supplies and medications.
Education
High School Diploma -
Jefferson Senior High School
Edgewater, CO05.1986
Skills
- NSA cleared International Creative problem solver
- Safety-oriented with Physician billing Using medical terminology Classification of Diseases (ICD9CM) coding HIPAA compliant, First Aid and CPR Certified
- Attention to detail Filing and data archiving Payment processing ,Cash flow management
- Exceptional organizational skills Answering multi line phone system Computer proficiency, Excel and MS Windows Conducted inventory on weekly basis Accounts Payable and Receivable File Systems Management
- Administrative support
- Time management
- Sorting and labeling
- Scheduling
- Mail handling
- Trusted key holder
Timeline
Office Administrator
Hopper Termite And Pest
03.2023 - Current
Accounting Coordinator
MoistureShield
09.2022 - 03.2023
Customer Service Representative Specialist
MoistureShield
08.2021 - 09.2022
Caregiver
Lauren and Kody Crespin, Daycare
08.2020 - 05.2021
Customer Service Representative
TMSI Transportation Management Services Inc
07.2016 - 08.2020
Patient Care Technician
The Little Clinic
06.2015 - 07.2016
High School Diploma -
Jefferson Senior High School
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